5 /5 Mara Johnson: Doug and Kimberly have been on my side through many changes in my life, since 1995. I appreciate that they are responsive, accessible, and are really great at explaining options as my insurance needs evolve. In particular, Doug went the extra mile to personally advise my son, helping him understand what car insurance is all about, when he got his first car. Kimberly ran and reran the quotes. Honestly, they feel like allies and I appreciate them greatly. Five stars!