Diamond Car Insurance - Orangevale (CA)

1 /5 Nikki Rodriguez: Worst insurance company ever. I was hit by someone with this insurance company and two months has passed with still no sign of closure. The adjusters and supervisor’s lie and say things will be done by a certain time frame but you end up waiting weeks for something to be done. When the time comes and you’re hoping the insurance company will be there to guide you and make the process easier, just know it’s the opposite.

2 /5 Jill: Been with 21st for years on autopay, out of the blue started receiving cancellation notices, had to pay different amounts for several months, called them several times only to wait 1.5 hrs to talk to someone, thought everything was cleared up and it happened again, another hour or so to reach someone its horrible!! Ive done this off and on for almost a year, never being told the actual problem from the beginning, this was more than frustrating, unbelievable...I definitely dont recommend 21st if this is how they treat their great customers, by the way Ive never filed a claim...

1 /5 Kirk Matthew: Cant give zero stars - complaint filed with BBB Same as everyone else here. 21st Century Insurance will not answer the phones, will not assist you. The one human I got in 4 hours (you read that right) of waiting today, wanted my credit card number for some promotion. When I said no I just wanted to talk to a representative he told me that the reps were busy, he couldnt put me on hold and I have to just call back when they were less busy. Please dont purchase from 21st, any other company has to be better!

1 /5 Jeri: I am not rating this office. Im rating my experiences with 21st insurance. I was a customer. I was involved in a hit-n- run on greenback coming off the freeway and they did nothing! My son was hit from behind and they said it was his fault? Imagine that?Awful, unhelpful rude company. They sent me a bill on October 4th of this year and today, October 11th, I received a notice from collections. The same month? Didnt give a senior enough time to get her check to pay it? Oh and when you call them, their feelings are hurt if youre angry..

1 /5 Fire Lite: I can not say one thing positive about this company. The lights are on but nobodys home. They outsource their billings and payments. Therefore, the companies representatives are useless, ignorant, and will always be 48 hours behind real time account payables and receivables. This company deceived me, besmirched me, and wrote untruths about me and have crossed the line. Not only are they the "poster child" of what a bad insurance company looks like, I think they should be held accountable for what theyve been doing.