1 /5 Alexis Say: Avoid Allstate, and especially Damaris Lopez, at all costs. Sent my REFUND to collections.
I purchased my first car and needed insurance, so I chose this poor excuse of a branch.
This turned out to be a huge mistake. Within 27 days, they charged me for three months of insurance payments, totaling $1,083.49. Damaris also falsified info by reporting my odometer 7,500 miles below the actual mileage in an attempt to scam further.
My coverage started on March 26, 2024, and I canceled it on May 3, 2024, yet Damaris squeezed an extra day of billing in by cancelling it on May 4th. Instead of receiving a refund for the unused portion promised by Allstate, I was met with negligence and unprofessional behavior.
I repeatedly tried to contact Damaris and her team to cancel my policy, but they ignored my calls. When I finally reached out via email, I was met with hostile and unprofessional responses. Despite providing clear documentation of the refund I was owed, Damaris falsely adjusted the refund amount and then proceeded to refund a portion of the funds to my ex-husband’s account—someone who had no involvement in my policy. She had no legal access to his banking details, and this was a blatant violation of law. I received ZERO in refunds.
After this debacle, Damaris refused to correct the situation, and Allstate failed to help despite acknowledging her theft on a recorded line claiming I’m no longer a customer. Now, my account has been falsely sent to collections and I’m seeking action.
If you value professionalism and transparency, avoid this agent and Allstate altogether. The lack of integrity is astonishing.
