Citrust Insurance Agency - Pasadena (CA)

sonia a I can’t say enough good things about my experience working with Marcy Hernandez!! She has been incredibly helpful and goes above and beyond to make sure my questions are answered thoroughly and promptly. Her knowledge of insurance and ability to explain things so clearly makes this whole process feel straightforward and easy. Working with her has been a true pleasure, and I feel very confident knowing she’s handling my policies. Thank you, Mrs. Hernandez!

Natalia M My husband and I own a construction business in Marin. We have been doing business with the Whitecap team for several years and they have always exceeded our expectations. Their service is prompt and personable. Both Matt and Alex are reachable and knowledgable; they have always taken the time to answer any insurance-related questions we may have (no matter how simple or complex our questions are) and have continually offered the best insurance advice/options for our company. Together we have navigated multiple complicated situations such as audits and claims. We appreciate the Whitecap team for their patience and professional services. We highly recommend Whitecap for your insurance-related services and needs!

Ruchit Rane Holly and her team are amazing. Very professional and their quotes are very competitive too. They have been handling policies for all my businesses for couple of years now and till date I have had no issues. I highly recommended everyone to give them a chance and I am sure you won’t be disappointed. Having them as my insurance agents has turned out to be one of my best decision. They are always available over a call whenever I need help. Thank you team for everything!

C R Progressive unfairly raised my rates after an accident where debris hit the underside of my car on the freeway. They labeled it a collision and said I was at fault—how is that my fault? To make it worse, they never told me about the rate hike or fault decision. When I called, the rep admitted they “forgot” due to switching to digital notices. Totally unprofessional. I’m leaving Progressive and will never recommend them to anyone. Terrible service and even worse communication.

garykgo05 I contacted Mr. Joel Wagner, WHINS Agency about my need for homeowners insurance, since State Farm notified me that my current policy expiring in September 2024 would no longer be renewed. Most insurance carriers would not insure homes or apartment buildings with knob and tube wiring. I only found CA Fair Plan (CFP) that would insure residential property with k&t wiring. So, i googled CFP and WHINS Agency came up for insurance brokers. I contacted WHINS and was connected with Joel. I asked Joel if he could help me with applying with CFP. Joel worked tirelessly in completing my CFP application and payment process. Joel constantly got back to me by phone or text on any questions and inform me of the status. He also greatly assisted in completing and finalizing my need for a General Liability Insurance policy. He was very polite, gracious, responsive, and knowledgeable! He promptly answered all my questions! And, I couldnt have done this myself! I highly recommend Joel Wagner for any of your insurance needs!

tomcat4281 Kelly was great to work with when my insurance company drop me due to upcoming wildfire season. He was able to get a policy for my house in a short time and a reasonable price.

Shannon Hertan The Customer Service at this office is fabulous and the Agents are all so knowledgeable and helpful!! If you need insurance, THIS is the place to go!!

Giovanni Sandoval It was quick and easy for us. The lady was very helpful and I would highly recommend this place. If you guys want to every come by her name is Dalia Gutierrez

Toby Montana Every worker Ive dealt with here has been really knowledgeable and helpful. They make everything super simple and were nice n professional. Couldnt ask for more. Thanks Travis and Ismael and jas n everyone else, you guys are awesome.