Chase Bank - Watsonville (CA)

1 /5 PROVIDENCE Majesty Doll: This is a very nice place but the manager needs to work on her customer service skills. When I arrived I was standing in line and unfortunately Reyna had to help me, and instead she said "You need to go to the sitting area where someone will help you as soon as they can." Pointing to the sitting area I walked over, sat there, watched Reyna help 3 other customers and aproximately 20 minutes later I got up and tried talking to the Supervisor but she was in a meeting. Long story short I bounced back and forth until finally Reyna sat with us in one of the back desks. Only to leave again to wash her hands and made us wait another 7minutes!! By now we had been in the bank too long and finally just to tell us she couldnt help us because I needed A 3rd identification after SHE SAID all I needed was my social and ID. It waS a total waste of time and the worst customer service I have ever had to deal with. Watch out when you go there because they might think you are a Bouncing ball.

1 /5 Jennifer stroud: Last couple days ago, I went to withdraw some cash and asked a lady at the front desk if can I may have new bills for traveling. I explained which I do not even have to. She goes I only gonna give you what I have. Or you can request for new bills but not right now. She started counting on $100 bills without even care if there’s some tears or marks on them. I smiled and left with those marks and tear on the bills I got. Now what? I am on my own now if I don’t acknowledged to check and look through those bills? You are so ignorant person banker I ever seen. Worse attitude. Unprofessional service. And, dissatisfied with this banker. No more coming to Watsonville location instead I’ll drive all the way to 41st.

1 /5 Joel Tarbox: As a long-time Chase clients, I’m very disappointed with the horrible customer service at this branch. When I stopped in to get some help with my daughter’s account, the rep. David M, told me with a smile that they were too busy to help me and to make an appointment. I told him I had tried but couldn’t find an appointment on their site that worked for me. He told me, with a smile that that proved how busy they were. He had no idea how awful that was to say to a client. We are too busy for you. The branch manager wouldn’t even come out to speak to me.

1 /5 Anthony J. Ballamis: I personally do most of my banking with JP Morgan Chase Bank and have never had any issues. With this specific branch, however, I have only experienced and heard negative remarks. A friend of mine recently had a nearly month-long ordeal at this location trying to cash his California rent relief check, which was issued BY CHASE BANK. Despite having an account and proper ID, they refused to release the funds off the check to him for various reasons - despite the bank having processed the check completely and receiving the funds from the issuer. If you are a Chase customer or need to do business with them in this area, I would suggest going to the Aptos or Seaside braches instead.

1 /5 Good Citizen: I drove 45 minutes to access this ATM. The ATM was giving me technical difficulties errors and wouldnt dispense my money. I spoke to customer service and the first representative HUNG UP ON ME (how professional) when I asked for a supervisor. I called back and after AN HOUR WAIT they assured me I would have no problems. But yet here I am with more errors. Also it should be noted that Chase Bank canceled one of my accounts without my authorization and lied and said that they did have authorization. Ive had nothing but problems since opening my accounts and I pray to God that I end my suffering and choose a different company to hold my money. the scary part is the representative hung up on me right after I gave her my social and name and address. Everyone reading this, this is how identity theft occurs it is usually an inside job.