Cash Now California - Fremont (CA)

Danny Thanks to Jolina. She was incredibly patient, taking the time to explain everything clearly and answer all my questions. Her professionalism and attention to detail made the process seamless, and her friendly demeanor made me feel valued as a customer. Highly recommend working with her

Mar V A couple of years ago I borrowed from these guys. They struck me a pretty unprofessional then but I paid off the loan and forgot about them. Then I was contacted by a collection agency in Chicago--another really lax outfit. Part of their complaint was that they had not been able to contact me. I have not changed contact information in 11 years--so that was the big clue that these guys are bogus. I challenged them and sent them the evidence of the payoff. They would not stop even when I asked them to return the loan to the client. I contacted Freedom and sent then the documentation. The collection agency persisted. So this is simple--I sent the information to the California Department of Financial Protection and Innovation. It was accepted so I will let them work it out. Use these guys at your own risk.

Parmjeet Kaur I had a highly disappointing experience with Bank of America that left me frustrated and dissatisfied. I took a day off work specifically to attend a scheduled appointment at a local branch to obtain a reference letter for a credit card application. Despite having a confirmed appointment, I was met with unprofessional and unhelpful service from the front desk staff. The lady at the front desk was dismissive from the start, bluntly informing me that the bank does not provide reference letters, without offering any alternative solutions or showing any willingness to assist. Instead of addressing my needs as a customer with a scheduled appointment, she instructed me to go online and use the chat support feature, as if I were incapable of navigating it myself. Her condescending tone and manner, walking me through the online process like I was a child, was not only unprofessional but also deeply insulting. What’s worse, despite my appointment, I was turned away at the entrance and not given the opportunity to speak with a personal banker or anyone who could have potentially resolved the issue. This experience made me question the value Bank of America places on its customers’ time and needs. The lack of professionalism, poor communication, and failure to honor my appointment have left me with a negative impression of this branch and the bank as a whole. I strongly advise others to consider alternative banks that prioritize customer service and respect their clients’ time and efforts. I sincerely hope Bank of America takes feedback like this seriously and improves both its front-desk service and appointment handling.