1 /5 Parmjeet Kaur: I had a highly disappointing experience with Bank of America that left me frustrated and dissatisfied. I took a day off work specifically to attend a scheduled appointment at a local branch to obtain a reference letter for a credit card application. Despite having a confirmed appointment, I was met with unprofessional and unhelpful service from the front desk staff.
The lady at the front desk was dismissive from the start, bluntly informing me that the bank does not provide reference letters, without offering any alternative solutions or showing any willingness to assist. Instead of addressing my needs as a customer with a scheduled appointment, she instructed me to go online and use the chat support feature, as if I were incapable of navigating it myself. Her condescending tone and manner, walking me through the online process like I was a child, was not only unprofessional but also deeply insulting.
What’s worse, despite my appointment, I was turned away at the entrance and not given the opportunity to speak with a personal banker or anyone who could have potentially resolved the issue. This experience made me question the value Bank of America places on its customers’ time and needs. The lack of professionalism, poor communication, and failure to honor my appointment have left me with a negative impression of this branch and the bank as a whole. I strongly advise others to consider alternative banks that prioritize customer service and respect their clients’ time and efforts. I sincerely hope Bank of America takes feedback like this seriously and improves both its front-desk service and appointment handling.
