1 /5 Garrett: TL;DR - If he cant provide a quote in two months with multiple follow-ups, would he ever responded if I needed help with a claim?
Full disclosure: I was never actually able to get a policy with Stafford Jacobs and CAL Insurance.
I reached out to Stafford in March based on a recommendation. I explained what I needed, and that one policy expired in early May, so there was both a reasonable amount of time to figure out policies and a time constraint.
* I sent him the requested documents and filled out all of the requested forms.
* Three weeks later, no response, so I followed up. He had COVID and asked if he could response the following week.
* Two week later, one of my policies is now *expired* (which is what I was trying to avoid when contacting him in May), but I still have nothing from Stafford, so I follow up again. Now he needs more information (that he could have asked for six weeks before), so I provide that. "Received and downloaded," he says.
* Now, another two weeks later, two full months after I originally contacted him, I still have absolutely nothing.
I was trying to go through a recommended local agent because I was tired of talking to a drone at a call center who knew nothing about me and who just referred me to another department to get anything done. But if I am still waiting, after two full months and half-a-dozen attempts at follow-up to get a quote from CAL Insurance, would I have any hope that they would actually be helpful if I needed to file a claim? Definitely not.
