Brooks Jewelers - Santa Clara (CA)

Hapagirl Jackie the store supervisor is phenomenal. She was so kind and personable throughout my whole shopping experience. Compared to walking into Aritzia or Abercrombie and I didnt even receive so much as a glance in the same day. She has great customer service skills and I believe she will go far with this company. Hey district and regional managers this girl needs a raise and to be promoted! Not to mention she helped me save a lot of money. I bought a pair of levis (which I am very pleased you are carrying this brand), a top, and four accessories. I will definitely be coming back to this location solely due to your employee. Thanks for everything Jackie!

Tom Elrod Off the beaten path. Essentially a huge underground jewelry store mall. The young man at the check in counter was extremely friendly and helpful. He even looked up the address and phone number for a store nearby we were looking for. If you’re looking for jewelry, I highly recommend seeing Jasmine at Giraux jewelers.

Jordynn Frederick Had the most amazing experience here! 11/10 recommend!! From the moment we walked in, Chase made us feel like we were part of the family. He was so kind, patient, and knowledgeable, taking the time to answer questions and guide without pressure. You can truly feel the love and pride in this family-owned business. This wasn’t just a shopping trip, it was an experience we’ll always remember. We’ll absolutely be back every time we’re in town!

PK Manning Virtual Assistant ⭐️⭐️⭐️⭐️⭐️ I had the absolute pleasure of being helped by Alexa at Zales in Lakewood Mall, and I cannot say enough about the outstanding service she provided. From the moment I walked in, Alexa greeted me with genuine warmth, professionalism, and patience that immediately put me at ease. She took the time to carefully listen to what I was looking for, guided me through different options, and explained everything with such knowledge and clarity. Alexa truly went above and beyond—making sure every detail was perfect and that I felt completely confident with my purchase. Her customer service is exemplary in every aspect: friendly, attentive, honest, and sincerely caring. What stood out most was her ability to balance professionalism with a personal touch. She never rushed me, made excellent recommendations, and created such a pleasant shopping experience that I left not only with the perfect piece of jewelry but also with gratitude for her kindness. Alexa is a shining example of what customer service should be—someone who takes pride in her work, values her customers, and ensures each person leaves with a smile. Zales is fortunate to have her on their team, and I highly recommend asking for her if you want a five-star experience.

Ariel Etehad OBSESSED! Desi personally helped me make my dream engagement ring come to life, she was so patient and explained every detail of the process. I love my ring and could not have asked for a more beautiful ring! ❤️

tim smith OUTSTANDING !!!!! What an amazing jewelry store experience my fiancé and I have had with them... We were treated better than I could ever expect.. Not only are there prices very good their customer service is off the charts.... I will recommend this place highly too anyone and everyone who has any jewelry issues or looking to buy jewelry.. The 2 ladies that work behind the counter are very sweet and understanding of your needs, They are very professional and Knowledgeable .. Wow.. We are customers for life... Thank you so much Tim & Lily

marissa wertheimer Love at first sight! Ever since Jeff and Bonnie opened Poet and the Bench Ive been smitten with everything they so carefully curate at their beautiful store. Theyve continued to expand the artists they showcase and always include unique designs in all price ranges. Ill go in to look for a gift and then see something I cant live without. My boyfriend gave me one of Jeffs pieces and I get compliments on it every time I wear it - which is almost every day. And now with their custom candles, tea and bath soaps, its quite irresistible!

Melissa Johnson I had the best experience with Diane Novak. She has excellent customer service and she’s very talented in her line of business and helped me find the perfect ring. I’m so excited!!! I can’t wait to come back when it’s ready for pick up. Thank you Diane!

Marissa P Stucki did absolutely amazing work on my wedding jewelry! They made my dream wishbone necklace which has such special meaning to me since the diamond was given to me from my mothers first diamond in her wedding ring. They also made new studs on the back of my wedding earrings and they fit perfectly for my wedding day. Stucki Jewelers always provides excellent service and they were so excited to create my jewelry and make the changes necessary for me to wear all my beautiful jewelry on my wedding day!

Destiny Wilford I came in to view some rings for my engagement and Amanda was so super sweet and professional! I will definitely be returning and I recommend everyone to come here!