1 /5 Cheryl Lombardi: Horrible customer service, my mother is in a HOA they had her limits almost 3 times what they should be!!! I requested for them to lower them was told by her Agent, couldnt be done, oh wait then well you will need an outside inspection that you have to get yourself, submit it to us and then we will attempt, WRONG!!! I called Travelers and sucessfully got her limits lowered all I needed to do was provide a copy of the HOAs master policy and also a spec sheet on exactly what the HOA was responsible for her insurance is now 50% cheaper but guess what she has overpaid for years thanks to this company, GO SOMEWHERE ELSE!