1 /5 Leigh-Anne Fourie: I have been a loyal Allstate customer for years.
Two months ago, the office reached out to me to ask for an updated document. I provided the document requested and I never heard anything back from the office.
A week ago, I go on to the site to obtain a copy of current insurance. I had discovered that my policy had been canceled 6 weeks ago. Even though they had received the requested document, they noticed an issue on my license. Instead of making me aware of it at the time so I can rectify the issue, they cancelled my policy without notice.
Once I became aware of the cancellation, I inquired and was then given the reason. I drove to the local office to try resolve the issue ASAP. The office was locked and lights were out during the office hours listed on the website. I called and she told me that “she works from home on Fridays”. That’s perfectly fine but shouldn’t we update the office hours online and on the door to prevent wasting customers/potential customers time?
Instead of helping me work through the process to rectify the situation, she suggested I go somewhere else.
I did. And a really sweet competitor agency helped me through the right steps in no time at all.
It doesn’t pay to be local customer for Allstate under this representation.
