American Business Insurance Services, Inc. - Westlake Village (CA)

1 /5 Ashley Doyle: You will never be able to get ahold of this company.. good luck trying to communicate. I cancelled my policy and they are still charging me. Do not use this service enough said!

1 /5 Darren Rollins: If I could give them a zero I would. As everyone says, listen to these 1-star reviews and stay far away from these literal thieves. I have been on autopay for upwards of a year. They all of a sudden tell me my policy will end on 07/21/2025 because I owe them $267.86 and pulled this number out of a hat with no documentation or detail to me of which month wasnt paid or how I owe the balance. Then, even though I have autopaid all 3 of my cars up to the 7/21/2025 date they proceed to tell the MVA that my coverage for my vehicles ended on 03/23/2025 and ABI is now just kept all my payments of April, May, June and July up to the 21st. So now I want to pay the $267 just so MVA doesnt fine me $800 plus dollars for not having coverage since March (when I have had coverage with ABI the whole time and been paying them each month up thru Julys policy end date). They dont reply to any emails and dont speak on the phone and I cannot even get the manager Laura Claire to respond to my VMs so I can pay the $267 and then they submit an FR-19 so MVA can update my record and not wrongfully charge me for $800 plus dollars thinking I havent had insurance since March when I have been paying my payments in full by autopay up until 07/21/2025. This is the insurance version of a robbery. Trust everyone review you see here. It is that bad.

1 /5 Sam: Disappointed with the Experience I was contacted by Sam Cooper regarding insurance coverage, and I was hopeful for a smooth process. They initially requested my loss run reports from the past two months, which I promptly provided. Shortly after, they asked for a more recent version, and I sent that as well. Unfortunately, after going through these steps, I was informed that they couldn’t offer coverage because I’m already insured through a broker. If this was a disqualifying factor from the start, it would have been helpful and respectful to communicate that upfront. While I understand that certain criteria may limit eligibility, clearer communication at the beginning would have saved time and frustration. I hope this feedback helps improve the experience for future potential clients.

1 /5 Jay Grijalva: Honestly, ABI was just fine for me for a long time. I had the policy for almost a full year for 8 vehicles. The only complaint that I had up to the last month was that the day of the month that I got my statement and the direct withdrawal from my account was never consistent and varied from the first few days of the month all the way until the end of the next month. Hard to manage cash flow of a business when one of your largest expenses every month is hitting your account at the end of the month one month and beginning of the month the next. That was pretty small potatoes though. I finally decided to cancel when I started using Tint with Turo. Trying to cancel took a couple of days in itself to figure out after searching the website portal and calling customer service. I ended up calling multiple times after canceling to make sure my deposits for 8 vehicles ($800) would be refunded. I was reassured every time but somehow the refund processing was forgotten (they never forgot to charge me though) and I had to call AGAIN to get the refund processed. I made sure it was $800 and then a day later I get an email that my refund will be processed and is going to be $600. Im sure this company has made tens of thousands off of keeping the "deposits" that customers pay upfront.

1 /5 Andrew Fidler: Please do not use. I needed them to send updated info to my DMV to show insured. They never did, they dont pick up their phone, they dont reply. Avoid at all costs to avoid extra penalty costs. If services is like this just for these small problems, I am glad nothing happened during an actual claim.