AAA Hayward Branch - Hayward (CA)

5 /5 Cathy Morris: I was greeted nicely when I entered the lobby. There were about a half of a dozen or more people ahead of me and was told I had a twenty minute wait. I was called within ten minutes, the woman who took my information was very nice, professional personable and knowledgeable. She got me out of there in a timely manner. I would go back to them again if I am in that area and need to use their services.

1 /5 Temour Shah: I am with AAA at Hayward Branch. Nargis Safi was my agent. She is not professional. From the beginning when they try to get you become a member she works hard. After that she does not respond to calls an if you visit her in office, she avoids you and has someone else help you. Her business only does well with people such as Afghans and Iranians who do not know the laws and not know the language and they think she can help because she understand their language an culture. She only wants to get her percentage. Because of this, I went to another branch and I also complained to AAA that her work is not right. I have no choice but to give 1 star because there is not 0 stars.

1 /5 J H: Not sure what has happened over the past year, but I used to be able to walk in and out with a sometimes very minimal wait to renew my registration. Came in on two separate occasions today and the wait was 40 minutes. How is DMV quicker? Don’t waste your time and just renew online or at a dmv kiosk.

2 /5 Thao Nguyen: I took my dad here yesterday to transfer the name to the new car he just bought. The staffs working at the front desk and DMV were super nice and friendly. Everything was finished very fast. After that we decided to see an insurance agent to ask for the cost of the policy if we are to add the new car to our existing policy. I told her that we would like to know how much its gonna be if we remove one car from our policy and then add the new car. She advised us to keep that car until February 2026, otherwise the cost would go up because my brother still has a point on his record. I feel appreciated for her advice. So I asked her to please give me an estimate of how much its gonna be if we keep the old car and add the new car. She asked me if I wanted to include the OEM for that car? I translated everything to my dad and he said yes. After that she gave us the total cost for the 4 cars. Then I thanked her and told her that we would come back next time when we are ready to purchase the insurance for the new car. She then asked me "so you want to remove the new car?" I was confused because from the beginning we just wanted to ask for the cost and then we will make decision later. She gave us an attitude, aggressively turned the computer to my face and asked me to check if everything was correct. She even asked her coworker, Ivy Luong, to ask my dad if we really want to remove the new car from the policy in Vietnamese. Ivy translated to her that we just came to ask for a quote. The agent blamed me that "earlier I asked and you said yes" and something along the lines of "next time ask for a translator to make everything easier for everyone" as if we were wasting her time. So is that how you treat your customers if they just come to ask for a quote? We have been a customer for almost 10 years and paid no less than $10,000 each year on the policy. I was so mad. Unfortunately I dont know the name of the agent but she had big round eyes and half of her brows were shaved.