1 /5 Andrelyn Izquierdo: The one good thing that I liked about this bank was that I could receive a new debit card immediately printed inside of their branch. Over the years especially during COVID, the main customer service line did not pick up my phone calls. I complained about it multiple times, but they just kept saying that they were busy.
A few years ago, a new employer that I was interviewing for turned out to be a scammer and tried to take money out of my bank account. Along with this, I had just made an online purchase through a website in which someone had stolen that account information and left me stuck with a monthly unwanted subscription. I tried to have this correct through the bank and they told me that they couldn’t do anything about it. When I tried calling, it took me months to try and find a solution to this problem. By the time I was able to retrieve a form to fill out for them since I didn’t have online access at the time while I was trying to purchase a computer, I was able to file a dispute. During the wait time of trying to get my money back, they said that due to the time deadline that I could only receive a partial refund out of around $300. I was only able to get about half of it back going back and forth with phone calls and in-person.
A couple of years ago, I had a fraud dispute where someone had stolen my bank account information from my vehicle while I was at a pet grooming salon after speaking with a representative from the Puyallup Branch about changing to a new account to prevent people from accessing it. My new account information was stolen and they told me that there was no need to have to change my account number again.
In October, they denied me service while I was homeless living inside of my vehicle and was unable to access my bank account. They ruined my chances of me getting a new bank account for almost half a year along with still being unable to qualify for a loan within a brick and mortar bank. I could not access my bank account from being locked out, but other people who stole my bank account information had ALL access to online and ATM. They ended up charging my bank account fees and also refused to do anything about it to correct any of it saying that I had to then pay them $200 as my responsibility when I had told them that my wallet had been stolen along with my vehicle. There is no help in regards to homelessness with this bank. I’ve had so many problems that they just keep resisting everything and make excuses for each other when no one picks up the phone either. They closed my bank access to me so I had no more access online. The bank teller who already knew me refused to read from her computer screen my bank account information that was on her screen nor would she print out a bank summary for me as well. My phone was also stolen at the time so I had no access to receive an email statement as well.
When it comes to fraud, they do not have much of a solution for you and leave the responsibility only in your hands to handle the problem while you have fees accumulated. On top of that, customer service depends on who you are speaking with to receive an answer or not.
