Timberland Bank - Chehalis (WA)

5 /5 Andy: Every time and I mean every time I visit Timberland Bank, the people are really nice and treat me with respect. I mean, can you believe that? Who do they think they are?

1 /5 Mario Pesacreta: Been with the Chehalis branch 10 plus years. The last couple years have seen a huge decline in customer service. I was once left waiting for over 30min the only person in the drive through watching several customers walk in and get served before me. I once deposited cash and declined a receipt. An hour later I realized funds never got deposited. Had to drive back to bank, to find out they hadn’t gotten to it yet. Lost a deposit due to computer issue (it was made right). Had to call multiple times and sit and wait as they couldn’t figure out how to assign a pin to my debit card. Final, straw was when their bank policy didn’t allow my wife to sign over a check to me that was from her deceased mother’s estate. I’ll be closing my account. Very disappointed.

1 /5 Seymour Fourier: The people that work there are very nice, and if you visit in person theyre mostly great. It was all fun and good until I needed to actually buy anything at all. My card was locked, and I had to wait all weekend just to unlock it on monday morning because despite modern technology and all, you cant control your own card being locked or not. Then comes the lack of customer service, or the way they treat you when you do need help. I asked them why I kept getting things declined due to insufficient funds when I had double what I was buying in my account. And they just kept sending me a spending report like I was stupid and didnt know what I had bought and been up to. They absolutely would not listen to me. Im only keeping my account to cash checks and immediately transfer them to another bank that is less of a hassle. Dont waste your time if you want to not be able to buy anything at all half the time and get mysteriously declined for no reason. They dont want to help you.

5 /5 Craig Fry: My experience at Timberland bank was easy and simple. They treat you with respect and explain every step to make sure you understand everything. I highly recommend them.

1 /5 joseph mohrmann: Some of the slowest bank tellers in the community. It doesnt matter if they are busy or slow they dont move fast at all!