Tim Surber – State Farm Insurance Agent - Yakima (WA)

Andre Ustenko Jenni OBrien went above and beyond calling the claims department on our behalf and assisted in resolving a 2 month miscommunication issue within 24 hours. She went out of her way to assist and was very knowledgeable and friendly in the process. Thank you Jenni ~Barbara with Comfort Builders LLC

David Thompson I had a rock chip on my windshield that was caused by a rock falling off of a mud covered truck. I went to a national chain windshield repair facility and they advised since I had insurance I would only have to pay my deductible. I didnt know until later that this same company had visited my State Farm agents office touting free rock chip repair with a referral. The chip was poorly repaired and the crack started to spread. Not only that, the invoice wrongly stated "rock from road-nobody at fault". Contrary to what the manager at the glass store thought, it is a violation if mud, rocks, or debris falls off of a vehicle that hasnt been cleaned (RCW 46.61.655). I called and asked them to correct the invoice as I intended to seek reimbursement from the company whos truck the rock came off of. I was told "its not a violation and theres nothing I can do." I called my agents office and Lisa immediately went to bat for me. She spent 2 days calling the glass company to get them to make things right. Lisa got a lot of the same runaround but she persisted. She was able to get my "deductible" reimbursed and got me scheduled at a different local glass shop for a windshield replacement. Great service

Steven Stankovic II Marshall is the best! He was very patient and cordial. One of the rare ones out there who doesn’t push like other reps. 11/10 experience with getting insurance, he will have our lifetime business and all my referrals. Heavily recommend to reach out for 5 star service!

Jaclyn Chew It has always been a pleasant experience with Chad. We were actually his long time clients that moved of from his old agency to his new agency. We missed his great service and commitment to his clients as well as his patience in always helping answer questions that we have. To him no questions are silly questions which is why we love Chad!

johny baltimore David, my insurance agent shared his great patience and listening skills and resolved my questions and needs concerning my coverage through Country. i appreciate how David and his office were able to work with me in meeting my insurance goals.

Karly Kupferberg Carrie was referred to be me by a friend who had been living in Washington state for a while. As a new resident, Carrie welcomed me and took care of my auto policy needs and supported me when switching vehicles. She is very articulate when I have questions and she is always available! I love working with Carrie because she has helped me acclimate to Washington state and the insurance policies available here.

Gail Lengel I spoke with the owner (forgot his name ) about Lower car insurance and homeowners rates. He went over my policies and advised that it would be better to stay with my existing company. I was very impressed with his courtesy and taking time to explain the latest insurance rate costs and reasons. I did not change from my existing company. His honesty and time spent with was greatly appreciated. I would give him more stars rating If possible. Debbis D Lengel Sr

El Bam Drick I had no clue where to even start with health insurance but Greg walked me through it all. At one point, I thought I needed a different type of plan, but he quickly corrected me and suggested something better.

Fortino Vergara Erwin Orihuela was amazing! The entire process was smooth and easy thanks to his excellent communication and timely updates. He managed to cut my auto insurance in half and even offered bundle options for additional discounts. Like a good neighbor, Erwin was definitely there!