The Bead Shack - Marysville (WA)

Cecelia Linsley Almost two years after the center stone in my engagement ring became disengaged from the rest of the ring, I took it on Monday to Grahams Jewelers to have it repaired with a new stone. Mr. Nguyen found a perfect replacement stone in his supply and, when I asked if he could also resize the ring and my wedding ring, he assured me he could do anything. Two days later, I picked both rings up and theyre beautiful! I could tell that Mr. Nguyen could see how happy I was and that he was proud of his work. We found the price for the work and the stone to be very reasonable. I will definitely take any future jewelry repairs here!

Amanda Myton I brought in my engagement ring for resizing (up) and they were so helpful! They answered all my questions with patience and professionalism; they let me try the ring through the process to make sure it was a perfect fit. Done in less than 30 minutes! I had so much peace of mind getting it done in-house.

Matthew Never seen anything like it !!!

Joshua Romaine I recently had the pleasure of visiting Harry Ritchie’s Jewelers at the Columbia Center Mall in Kennewick, WA, and I am delighted to share my exceptional experience. From the moment I walked in, I was warmly greeted by Giselle, the store manager, whose professionalism and genuine enthusiasm made the visit truly memorable. Giselle’s extensive knowledge of fine jewelry and her attentive approach ensured that I found the perfect piece to suit my taste and budget. She patiently answered all my questions, providing valuable insights into the various options available. Her personalized service and commitment to customer satisfaction were evident throughout the entire process. The store itself boasts a stunning collection of high-quality certified diamonds, engagement rings, bands, and other fine jewelry. Their commitment to offering real, everyday low prices without inflated markups is both refreshing and commendable. In addition to their impressive inventory, Harry Ritchie’s offers custom financing options, making it easier for customers to acquire the jewelry of their dreams. Their in-house financing allows for flexible payment plans tailored to individual needs. Overall, my experience at Harry Ritchie’s Jewelers was outstanding, thanks in large part to Giselle’s exceptional service. I highly recommend visiting their Columbia Center Mall location for anyone in search of beautiful jewelry and a personalized shopping experience.

Sidewalk Slammer I recently had the pleasure of working with Michelle at Fred Meyer Jewelers and I cannot say enough good things about my experience. Michelles knowledge of the products was exceptional - she was able to answer all of my questions and provide valuable insights that helped me make an informed decision. Not only was she incredibly knowledgeable, but she was also extremely friendly and personable, making the shopping experience enjoyable and stress-free. Additionally, Michelles communication skills were top-notch. She kept me informed every step of the way and made sure I was satisfied with my purchase. Her attention to detail and dedication to customer service really set her apart. Overall, I highly recommend working with Michelle at Fred Meyer Jewelers. Her expertise, friendliness, and excellent communication skills make her a standout employee. I will definitely be returning for any future jewelry purchases. Thank you, Michelle, for a five-star experience!

Gerald Parr Well, this is an interesting one for the books. I came to the store the Friday before Labor Day, thinking they were open (Google said yes), but when I arrived the sign on the door said open, but all was dark. Hmmm, maybe just havent opened. Nobody inside, so I emailed the address from Google and said "Your ad and door says open today, but youre not?" Unfortunately, Mr Android "I know better" spell checker (or my big fingers) jumped in and sent a somewhat different text, only changing AD to something else, where the S is right next to the D. OK, a couple days later I looked at my email and thought...well, you know. Anyway, I sent an apology on behalf of Mr Android and myself and they said they were sorry they werent open. SO, on with the review. I was pleasantly surprised with the place and expected to see people in suits, fancy dresses or whatever and everyone was casually (comfortably) dressed. The conversation was very professional, instructive, informative and sometimes even funny. (yes, they didnt know about the foo-foo) with the email until I mentioned it. It was not an instant expectation of sales or whatever. Its customer oriented, and if you dont see what suits you, pet the cute puppy and be on your merry way. The place is arranged well and able to give you on-the-spot information. Theyve been in business a long time, and I can see why. Maybe if I decide to get my honey of 39 years, it will be a go-to place. Make it your first stop, if at least out of curiosity.

Joshua Carcamo 10/10 I got provided with the best service, from their customer service, to the location, to the store presentation, their attention to detail and craftsmanship is impeccable, I had them make my custom diamond prayer hands pendant bale bigger and solid since it was for my 6mm Miami Cuban it wouldn’t fit with the box lock (9.5mm) and the gold wire holding the bale together from the back was rather thin and I couldn’t get a piece of mind of that (the pendant was custom made else where). they did exactly what I asked for and delivered me a great finished product. (: