STCU: Cheney Branch - Cheney (WA)

1 /5 Cody Ricci: I have had the absolute worst experience banking with stcu Locking my debt card and Ive been stuck at a gas station with no gas not being able to get home because my card has been locked due to "Daily limit" even though its a debit card??? Absolutely horrid customer service on the weekend as well as they were able to provide me with ZERO help. No one was able to unlock my Card even though I have the funds in my account. So Ive been stuck at this gas station for 3 HOURS. WILL NEVER Bank here again or Recommend ANYONE bank With STCU. ABSOLUTELY TERRIBLE EXPERIENCE.

1 /5 Edwards Tyson (wireproof): Poor experience when working with the STCU Lending Center, was told I could get an increased debt consolidation loan back in November 2022 and was told they could increase my loan amount to cover the remaining debt I had after 6 months of on time payments. When working with the lending center they were impolite over the phone, and received an email about my decision. I’m not upset about the decision, but the lack of a phone call back offering alternatives or suggestions on how to get approved in the future were not offered. I had made my decision to get my loan originally through the Cheney branch based on the ability to increase my loan. I have 7+ years of on time payments, nearly 700 credit score, and I’ve been working for over 8 years with reliable income. Instead of STCU being able to make money on the interest of my current loan, my original bank before I moved to Washington has been significantly more helpful in not only advise for my financial well-being but also being polite and professional.

1 /5 Cody Ricci: Absolutely Horrendous customer service and very rude bank tellers, my card was declined at safeway for hitting a "transaction limit" on my account even though I had plenty of funds available will be switching banks and never recommend anyone bank here.

5 /5 Hayley Nepean: I love STCU and this branch in particular is great! The teller was very knowledgeable, helpful, and could answer all the questions I had without a banker. The service here at this branch is very prompt and friendly and I got in and did my business within a couple minutes. There are no monthly maintenance fees , great interest rates on savings, and plenty of other great things about this credit union in general! I used to work at a big national bank and Im so thankful I have this credit union for the place I bank at because there are big differences! Good job STCU! Keep working on making online banking a littler bit more friendly for joint account holders. Other than that no complaint so far!

1 /5 Allan 905: My card got stolen by your ATM.the number on the website ends up the same for the whole county makes it useless.. Someone higher up, gave me a call because I had issues getting contact with the location because the person did not know how to transfer me wasting two hours on the phone to find out that I cannot get my card back because they destroy it. The higher up grinch that spoke to me. Told me that I’m wasting their time and she’s not going to do anything. She wouldn’t even give me a her boss or her management or get somebody to listen to the phone calls. Poor quality bank. Oh yea I do not bank with stcu and did not have to join to find out how bad they are