Social Security Administration - Port Angeles (WA)

1 /5 Janice Dunning: We called this office yesterday in regard to my social security. The message said wait time was 5 minutes. Fifteen minutes later, after numerous recordings that a someone would be available, the new message said everyone was busy and to call another time, and then it hung up on us!

1 /5 AJ Jones: Every single time I call, they tell me the wait time is too long and to call Wed-Fri to get a better chance of actually getting ahold of someone. This is ridiculous

5 /5 Joe Heil: In the past six months I have made two visits to the Port Angeles SSA office for two different problems with my imminent SS application. Both times I was met with courteous and personable employees (Jacob and Lauren). Each time my problems were quickly addressed and resolved and while I had no wait the first time I was seventh or eight in line the second but the wait was less than 40 minutes. I would much rather talk to a human and was very glad I visited this SSA office. Fast, friendly and efficient. Thank you.

1 /5 Lisa Worthey: The hold time is 110 minutes. Seriously?! How is this customer service?

5 /5 Cynthia J Hurn: I dropped into the office without an appointment on Tuesday at 9:30am seeking help to fill in my SS pension application. I brought all my paperwork and photo IDs, so I wouldnt waste anyones time, including my own. I also brought a book to read in case there was a long line ahead of me. The office was easy to find, had plenty of parking, appeared clean and well organised with about 10 chairs in the waiting space, 3 glassed-in mini offices providing sound privacy, and a simple system of checking in and getting a ticket. The restrooms were conveniently next to the reception desk and were clean and properly stocked. There were four people ahead of me and I waited only 10 or 15 minutes for my number to be called. Ginger, at window 3, gave me great service with genuine warmth and professionalism. I actually enjoyed the whole encounter as we shared several laughs while Ginger answered my questions and completed my form online. Before 15 minutes passed, she had my application all finished and an email awaited me when I got home, acknowledging that my application had been received and was in the system. Good job done! Before going to Port Angeles, I had read some dispiriting reviews for all Social Security offices within reasonable traveling distance of my home. None of the locations were rated any better than the others, so I chose the one closest to me, an hours drive away. Well, I couldnt fault a single thing about my visit - leaving me wondering if the people who leave negative reviews are those having a really bad day and who take it out on government staff. People who have a good experience like mine, probably arent so motivated to write a review. Unfortunately I believe many find its easier to criticize than to give praise when its earned. Honestly, the Port Angeles staff fully deserved a five-star rating and Im happy to recommend this office to anyone. If you go there, you will be assisted by friendly, helpful and efficient staff who really care about doing a good job for their customers. Come in with a book or screen game to entertain you if you have to wait; make sure you have all your necessary papers and IDs with you; and when youre called up to the window, tell them you just read a 5-star review about their great service. Youll have them smiling at once and will soon be walking out the door with all your SSI needs resolved.