Peninsula Credit Union - Port Orchard (WA)

5 /5 Carol Johnson: PCU proactively contacted me when they saw an issue with my account. Trena was sooo helpful and saved me time and money? Thanks Trena and PCU.

5 /5 Simply Virginia: Ive always had a great experience with their customer service. Ive moved across the country and still keep their business based on the good rates and the wonderful customer service. I spoke with Colleen today regarding my auto loan and asking for clarification on how to navigate the website and she was a delight and explained all of my questions and then explained in more depth to things I didnt understand. Thanks for the great customer service once again! It really turned my day around!

5 /5 Jerry Billings: Oh man this bank is so good. I must admit I am a relatively new customer. Coming from Kitsap bank which was an absolute train wreck of a bank. This bank has coin counting machines, friendly tellers and low low fees. I feel as if I will be a customer for life. Only thing I wish they had that they don’t is foreign currency exchange. Thanks for being so cool Peninsula credit union. Very accommodating

1 /5 Adrian Conrad: This review is not for any of the staff that work at this location (theyve been helpful), but the experience I had with a business development officer that works for PCU who will remain nameless. I have been a customer for 3 years. Im punctual with my monthly payments to my card, I pay above the minimum, my credit score is in the high 700s, I make enough to support myself, and I still got denied an auto loan by this person. Didnt get a counter offer, either! Completely denied. Once this debt is paid off- Im done with PCU! This is how they treat loyal customers. Ridiculous..

4 /5 Felix Bone: Edit: After posting this review, I was contacted by Krystal Saunders, eservices manager, who was immediately able to help me verify my account details, refund all of the fees, close the account, and mail me a check for the full amount of my car sale. I’m so relieved and pleased to have had this resolved so quickly and efficiently. I do still wish this could have happened 3 years ago, but since I didn’t actually end up losing any money in the end, I’ve moved my rating from 1 star to 4 stars. Thanks again for the help and resolution! Original review: 1 star I bought a car and financed it through Peninsula Credit Union 8 years ago. When I sold the car and paid off the loan in 2021, I had an extra $600 and some change that came back to me. Even tho I asked them to transfer it my normal bank (I didn’t use any other banking services here) and close my accounts, they wouldn’t help me over the phone and I no longer lived in Washington state. I have spent the last 3 years trying to figure out how to get my money. No one on the phone can help me; they keep saying to login on the website. The website says it’ll send me a password reset link. I never receive one. The phones half the time don’t get answered, or the lines are down. Which I guess doesn’t matter since no one can help me over the phone! The really really great thing about this is since I don’t use this bank (I don’t even have a card to access my account!!) I get charged a $10 inactive account fee every month. For THREE YEARS. I have lost HUNDREDS of dollars because no one can help me access my account. I’m not willing to fly out to Washington state to go into this branch to take the money out, because at this point I have less money left in there than a round trip plane ticket would cost me. My biggest worry now is that when my $600 is finally all dwindled and gone, will I still be charged an inactive fee? Will I end up in debt to this bank even though they owed ME $600 from the sale of my car? Who knows. No one will help. Don’t finance your car through this bank unless you also actually bank with them, because if you ever pay off your loan, they will just steal your money.