OneMain Financial - Tacoma (WA)

1 /5 Ryan: I refinanced with this company. They charged a double payment on my account that was unauthorized. They sent the double payment through my bank 5 times resulting in multiple fees. When confronted Ashley informed me that there is nothing she could do, lied about our orevious discusion, and said take it up with your bank. Never use this place.

1 /5 Esther B: The key is to call in and request to make a PRINCIPAL only payment. Your mistake will be to pay large lump sums without requesting that it go to principal only. Also, do not take a full 60 months to pay off your loan unless you want to pay a few extra grand in interest rates alone. The customer service here is not the best. Once I made a complaint it did improve. There needs to be an option online to make a principal only payment. Also, it would be nice if there were perks like lower interest rates for customers who make their payments on time. And Im not talking about the .25% drop that we received with our new loan. That was a joke. If your company would treat their customers better you could probably improve your business profit. My husband and I will not be using your services again. If you do have to use their services it can be helpful in time of need ONLY IF you pay off your loan as quick as possible. Long term loans seem enticing but with 25% interest youre going to pay an arm and a leg.

5 /5 Daryn Morrison: Had received many offers to get a loan, but had some medical bills and needed help. Ashley was amazing and gave me several options to help me in my situation. She was very friendly and professional and made me feel like a valued customer.

1 /5 Tom Tate: Do NOT use this lender. I have been paying at least $350.00 per month and frequently even more than that, well ahead of the scheduled payments of $246.00 and my principle is not moving down much from when I took out the loan 3 years ago. THIEVES! And yes, I have payed every month. Unbelievable. The only reason I gave them one star is that you must enter at least one star or it wont let you post your review. Update 7/23. I have paid off the loan. The payoff amount was only a few bucks less than the balance, and I paid it off about 8 months early. No matter how desperate you may be for a loan, steer clear. Its easy to get a loan here, but you will pay dearly. Its much easier to keep your credit in good shape than it is to do business with this company.

5 /5 Leo Alexander: Was working with Ashley she is an amazing person I think her very much for all the work and everything she did to get this done she helped us out so much. she has no idea how much she helped us out thank you for the good work keep up the job Ashley.