Northern Capital Management, Inc - Spokane (WA)

1 /5 Anonymous: My experience with this company was deeply unsatisfactory. The initial customer service was poor, characterized by slow responses and a lack of clear communication. Furthermore, the final results did not meet the expectations set during our initial consultations. I found the managing partner, Jim Wilson, to be unhelpful and his communication style unprofessional, which negatively impacted my confidence in the service.

1 /5 Stephanie Butler: Jim Wilson and Northern Capital Management, managed my husbands 401K and we lost over $60,000 in one day after Mr. Wilson failed to advise my husband regarding the significant risk to selling 90% of his portfolio after the market closed for the day. My husband lost 7% of his portfolio in 1 day and he is 63 years old. My husband is a physician in Spokane and his work requires that he dedicate so much of his time to caring for his patients that he does not have the time to manage his own investments. My husband, who is nearing retirement, was worried about the market. Jim Wilson, who was paid to advise my husband did not tell him that this was a very risky thing to do and went ahead and sold 90% of my husbands portfolio without first advising him to the risk of doing such an action. I am writing this review to warn others that Jim Wilson is not someone who can be trusted to adequately advise you. We have since fired Jim Wilson. We could never recommend him or this firm to anyone!

5 /5 James Hart: My wife I have been with Northern Capital Management (NCM) for nearly 30 years. We have worked directly with Jim Wilson, Dave Holloway and other staff members at NCM during this time. My employer used them to manage our 401K plan from the start of the plan sometime in the early 90s. I dont usually write reviews but felt compelled after seeing the negative review posted in 2020. Reviews are like opinions, we all have them, so sharing mine. Jim, Dave and the entire staff at NCM have earned my trust and business by their actions, ethics and knowledge. They have been willing to meet with us as often as we wish and have found their advice and explanations of investing (both risk and reward) to be understandable and on target. They have helped and advised on matters outside of the direct business of investing. Life Insurance, Long Term Care, Wills, Medicare etc. My wife and I are both now retired and looking forward to the years ahead. With NCMs guidance and the grace of our God we will be able to live and give like we planned. Thanks NCM Jim Hart

4 /5 Jeffrey Butler: Jim Wilson of Northern Capital Management managed my personal 401K account for 10 years and also has been the manager of the accounts of our employees at our business. Jim is very knowledgeable and highly competent. He remains current with market trends. He has done an excellent job overseeing our employee retirement funds. He comes to our business and holds forums with the employees which they find to be highly informative and helpful. During the 10 years that he managed my account, there were times when I did not have contact with NCM for 1-2 years or more. The lack of contact was probably mostly due to my willingness to have Jim manage the account and I did not take the initiative to schedule meetings. In recent years, we met 1 to 3 times yearly. The meetings were informative. I think Jim should spend a bit more time listening and asking questions about client investment needs rather than detailed discussions of market trends. I am approaching retirement age and was very anxious when markets dropped sharply after the initial shock of the COVID-19 pandemic. I had a portfolio with moderate risk, mostly in stocks. When the markets partially recovered in June, I elected to divest of stocks and called Jim over my lunch hour to request the sale. This was the first time that I had ever called to request a transaction. We had a 6 minute conversation and Jim agreed to get me out of stocks. Unfortunately, my timing was remarkably poor. The DOW fell by 1800 points the next day. Because I called at 1PM, the markets had closed and my transaction could not be effected until the end of next day when markets were in free fall. My account suffered a big hit due to the vagaries of the market and remarkably bad timing on my part. I was left with a bitter taste after this event. In retrospect, I think Jim could have spent more time and given me advice about the risks of such a large transaction requested after markets had closed. In summary I found Jim to be a very well informed investment advisor who was available for consultation although there were extended periods when we had limited contact. I never questioned his ethics. I experienced a very unfortunate outcome the first time I requested a transaction.