Nicolas Zavala American Family Insurance - Pasco (WA)

Jared Lange Paul and Sarah are amazing. Truly an agency that cares about people. A short story as to why. Due to relocation I had to change groups. My new agency failed to cancel my policies in a previous state and therefore I continued unknowingly to pay for them. I dont remember how everything transpired but someone reached out to PNI about my coverage though I was under another agency at this time. Instead of just ignoring it Sarah flat out fixed it. She got my money refunded and my policy changes taken care of. That is just 1 of the above and beyond things they did for me. If I ever move back to WA or CA they will be my first call.

MJ Edge Kimberly Gwinn was truly a gift when I was at my whit’s end, trying to work my way through the insurance jargon. She was professional, knowledgeable and understanding while explaining the options with the pros and cons of each. I’ve already recommended her to friends!

Narcy Castillo I want to take a moment to express my sincere appreciation for the outstanding assistance I received from Brenda. I was in the process of searching for both home and auto insurance, and she made the experience incredibly smooth and efficient from start to finish. Brenda provided me with a detailed quote the very same day I reached out, which was impressive in itself. What stood out the most was the time she took to walk me through every aspect of the quote. She explained each component clearly, answered all my questions with patience, and made sure I fully understood what was being offered. On top of that, Brenda went the extra mile to look for any applicable discounts or savings that could benefit me, which I truly appreciated. Throughout the entire process, she remained highly responsive and available. Any time I called or had a concern, she was ready with a prompt and helpful response. Her professionalism, dedication, and customer service were truly exceptional. Thank you, Brenda, and thank you to the entire team for such a positive experience!

Zach Deputy I met Marcus at the Everett home show a couple years ago. Ended up purchasing my auto insurance through him and about a year later my home owners insurance. He has always been very friendly, through and available; always a timely response from him. Highly recommended.

Trish OLeary Brianna was fabulous in helping me switch my truck, car and renters insurance over to Farmers AND it was much cheaper.

Jamie Daniels Ive moved over the years and the one thing I havent changed is my agent! State Farm is a great insurance company made better by the people that work for them. Everyone in Ricks office looks out for their insured, even off the clock! Theyll take the time to educate you and walk you through all processes. Im so thankful that I have this team on my side. Tip: look into State Farm for loans - Ive used this service as well, great rates!

Roberto Guerrero Noe and his team are always very friendly and helpful. I have referred multiple family members and friends that share the same experience.

Thaxton Casey “Capitan Crazy Casey” Jake is by far the best Insurance Guy I worked with for you for years. One of my friends retired recently and I was looking for a better insurance deal better coverage and someone local Jake stepped up. Didn’t screw around and got me the best insurance deal I’ve ever had, especially in these unprecedented times, this kid kicks ass and I highly recommend him!

Adam Lang Kevin and his team saved our family $6,000 this year in health insurance premiums. Besides the premium savings, the policy they found has no deductible (only copays). Compare that to the $11,000 family deductible on the plan offered by my new employer (at $500 more per month), and you can see why I am proud to write this glowing, 5-star review for Kevin and Riverbend Insurance. Beyond the savings, Kevin was able to answer all of my questions and walk me through various scenarios (lots of doctor visits vs. few, specialists vs. regular visits, emergency care, etc.) in terms of plan and cost. Im the type of person who wants to understand all the details, which Im sure annoys many professionals. Kevin was incredibly patient and actually seemed happy that I wanted to have all our ducks in a row before pulling the trigger. I also had to follow up a few times after buying the policy to make sure I was clear on payment and policy number. His team answered the phone the first time I called and was able to answer my questions. Id recommend anyone who is looking for a better insurance rate to call Riverbend and let Kevin and his team do the work to find the best deal