Multi-Service Center - Kent Office - Kent (WA)

1 /5 Seattle M: I had a very poor experience today at my appointment. The first issue was that they asked me to arrive 15 minutes early, which I did-and then didn’t see me until almost 40 minutes later. My worker was Kim Tran. Like someone mentioned below she was EXTREMELY unfriendly. Didn’t say a word to me the entire appointment except to ask what grade my sons are in and to ask me to sign papers. It was a full 20 minutes or so of awkward silence. She seems miserable and like she absolutely hates her job and the people she has to deal with every day. What I’m really upset about though is that I KNOW she didn’t process my application properly and I know that she gave me WAY LESS money than I’m qualified for. I come every year so I know how much I qualify for. And my income this year is actually less than normal. I usually get well over a $1000 in energy assistance. This year she gave me $300! I have never gotten that little in all the years I have been coming. I honestly wouldn’t have even applied if I knew it’d be that little. It’s not worth taking time off to come for $300. I see others in the reviews have complained about the same things. To management-if one person complains you can take it with a grain of salt but if multiple people complain about the same employee-there’s probably an issue there.

5 /5 Jen B: This place has helped me for years! Such a blessing to have an organization that helps families in need. My experiences have been nothing but exceptional. Their office may be hard to find due to no signage outside. The receptionist lady was very polite like always. The gals that work there are very sweet. I have to give a shout to Kim. I have always had her do my appointment. She is super fast and very efficient with what she is able to do. I am so glad to know there are services out here when you need them.

5 /5 Ashley Zeufeldt: I was connected with someone named Adrea who was very helpful. She was quick with responses and with providing all the proper resources and documents that where needed for assistance. She responded always in a timely manner and me and my family greatly appreciate her help and guidance during these hard times.

1 /5 Hamid Fidah: I am writing to share my experience during an appointment at the Multi-Service Center in Kent today. Unfortunately, I found the behavior of the staff member Jessica handling my application to be quite unprofessional and discourteous. She did not acknowledge my greeting and appeared dismissive throughout the interaction. She wasnt helpful and didnt explain about my application. In previous years, I have had appointments with other staff members, who were consistently kind, professional, and approachable. This contrast in behavior was disappointing and prompted me to reach out to express my concerns. I humbly request that the management to address this matter and ensure that all staff members maintain a respectful and friendly demeanor while interacting with customers. I believe that fostering a welcoming and professional environment aligns with the values of your organization and enhances customer satisfaction.

2 /5 Waheedullah Shinwari: I appreciate MSC helping but this review is for the case worker. I had an appointment and my case worker was Kim Tran she was really rude and put extra income on my sheet for no reason. Appointment time was 20 minutes but I felt each second of it. She should not do a job in a place like this If she does not like different ethnicities or people with low income.If I could afford I would never have gone to seek help. Note: I am a taxi driver and I work 50 to 60 hours per week.