1 /5 Jakob Torres: I am deeply disappointed by the lack of support, communication, and information provided throughout this process.
This is especially concerning given the sensitivity of the situation and your unresponsiveness at critical moments. While I recognize that some individuals have benefited from your efforts, others have not, and consistency is crucial in circumstances like these.
What makes this even more difficult is that so much trust was placed in your team, and genuine hope was built from your assurances—only to be profoundly let down.
These are challenging times for many, and failing to provide support during such a critical and emotionally taxing period felt exploitative rather than helpful. I sincerely hope you will strive for greater consistency and reliability in your support moving forward. Insha’Allah takoon al-marra al-qadima afdal