Kitsap Credit Union - Port Townsend (WA)

4 /5 Timothy Phelan: Service is great, friendly and professional. Maybe the critics should take time to find out tat Monday Mornings and Friday afternoons are busy due to businesses making deposits. Alternatively they could get out of bed earlier or heaven forbid bank with one of the conglomerates who really dont care about people just there money.

1 /5 Barbara Burrows: Worst bill pay ever! I think a middle school IT class created it. Worked great before some overpaid clueless management type decided to make me it "better".

1 /5 Marshall Pettibon: This is such a trash credit union, nobody cares about the issues you face with the mobile app and they delay helping you time after time simply saying a specialist will call only for the specialist to tell you “there is no way to do what you’re asking” when so many other banking services can simply and helpfully assist in these basic tasks. It is ridiculous, the customer service is beyond bad. The only decent experience I’ve had with anyone over the phone is someone named Chelsea, besides her everyone has been completely incompetent and unhelpful.

1 /5 Tyrus Wilcox: Small home town bank on the outside. Typical big banking experience inside. Maximum run arounds. The employees don’t seem to have a grasp at the time taken out of my day to ensure their job was indeed done correctly; the second time. My review is coming after a poor experience with my significant other who banks there… my account was closed years ago due to the same issues. My personal time has no value with these people.

1 /5 O: This is my bank. U would think they would know how to set up an outgoing loan payment. First off, the teller who set it up, got the to and from backwards. Why they dont have a dedicated loan officer I dont know, but I was sent to the teller line for this!! Secondly, the woman I got on the phone couldnt even get the dates right in our conversation, when I called to see why it hadnt come out of my account, 5 days later than the 2 weeks they said originally, that they needed. She swore up and down she didnt have the same first date that I did. I said fine ill go in. She called back a few minutes later, after having found it. She did not acknowledge her error, let al9ne apologize for it. Then she hung up on me, saying the conversation "wasnt going anywhere". So I go in. They did finally get it right (hopefully,) but we wont really know till it actually comes out. They did wave the wire fee. Hopefully it gets there before I get a late charge. Its just a matter of time till I leave for a bank that actually knows what theyre doing.