1 /5 Emilee Doppenberg: I have had severe issues with reoccurring overdraft fees (which I take full accountability for) totaling about $1,260 for the last six months to a year. Majority of the time a 0.99 Apple charge would come out. (Key bank graciously just updated their policy to not charge a fee if it was under -$20 which is great!) My paycheck will come in days later and the account is back in good standing. Unrelated, I have on several occasions conducted (or attempted to) my banking at this branch. Each time I felt belittled and patronized by the lead cashier “Misty”. Today, I asked about possibly ordering a new card and starting fresh due to this issue, her response was “well you’ve talked about getting a new bank in the past anyways so what’s the point”. Pretty much insinuating I leave altogether. She’s rude, and gives off a negative condescending vibe. My stomach drops each time I get called by her, as I each time hope for another cashier.
