KeyBank - Port Orchard (WA)

1 /5 Linda Maguire: These people are not to be trusted! They lie! Joey told me I needed to come in and sign a paper so I wouldnt lose my credit card. It was actually for a line of credit (that I told them I didnt want). Joey was going to make money for this loan. They (Joey and the manager) tried to have me sign the paper without letting me read the paperwork. They are liars! They are not to be trusted! I wish I could give them zero stars.. This bank is the worst! I make payments on my credit card every two to three weeks. They just charged me interest! Supposedly, I didnt make a payment to my account in time. BS!! The woman at key bank refused to remove the charge. I would NEVER bank here! I am leaving this fraudulent bank!!

1 /5 Ella Poe: I understand a Bank is a Financial Institution, which has Standards set rightfully high. Regardless of who the Customer is, or how much money is in their Account. But from the time Banks were first established, and folks began to Entrust you with their money, treating People based on how much money is in their account, its unprofessional, horrible business, and extremely unkind to your fellow man. If I could give Key Bank of Port Orchard, Wa. 0 Stars, I would. When a Manager says that theyll Return a call- Several times now, Its bad Business, for any business. You should never find yourself saying that several times. I needed basic Assistance, that you provide to all of you Customers. At the same Bank, I have seen Customers I know, with 7 Figures in their Account, walk in, and watch the Manager promptly walk over from behind her desk and ask them "How can I help you today"?. Only to see the same Customer return, expecting and entitled to such service again. While the Blue Collar Worker, many of them whom work in the Ship Yard, or the Military, defending our Freedom, stand in line patiently waiting, watching this happen. Im moving on due to your basic unfulfilled commitment to your Customers. Treating the Wealthy with preferential Service., and not returning a greatly needed phone call. This is by far the worst Bank in our Community. Dont get me wrong, I do not begrudge anyone their Wealth. I am glad for them, but when its used as a weapon, or self-entitlement, or to Divide the Community, which you support, its wrong.

5 /5 T. Carr: Jenni M. has taken care of me for over a year now and Im extremely satisfied by her customer service and support in my credit journey.

1 /5 Mike Parker: This is my "branch of origin" from when I lived in Port Orchard. The first couple of years, Key was fine. However once i moved away it became more difficult to get things done. Now, I live in Arizona and had an issue, so called the 800 number. I was told they cant help me, I have to call my branch of origin. Passed up the chain and no resolution as I am told the issue has to be handled at the higher levels so Im told to call the 800 number. Played as the ping pong ball for a couple of exchanges only to find out that branches use one computer system, customer support uses a totally different one that doesnt communicate with the branches. Now Im told if I go to any branch they can help me. Well, the nearest branch is 850 miles away, so how is that supposed to work? Online banking is a joke with them. Avoid them and get a Credit Union. At least then you are more than just a number.