Cashmere Valley Bank - East Wenatchee - East Wenatchee (WA)

5 /5 Jason Schiffner: This was my very first bank. After receiving my first pay check I drove until I found the first bank and this was it. So I opened an account. But I was always happy with them.

1 /5 Selene Vazquez: Had a really awful experience over the phone with Jodi today. My automatic payment from my Chase bank account, that I have been making for years, was somehow lost by Cashmere Valley Bank. I called Jodi to make a payment after stopping the initial payment, and was told about the late fee I would have to pay. I asked Jodi if that could be refunded to me, since it wasn’t their fault, and her reply was “Well, it wasn’t our fault either”, very matter of factly. Then she proceeded to say “And if you fight it, I can tell you right now, the answer will be “no””. What terrible customer service. What an awful person to have to deal with over the phone. Oh and she kept calling me “Gloria” when she bloody well knew my name. At least try to say my name. Thankfully my car is almost paid off and I will never have to deal with this bank again.

2 /5 Daniel Driver: Customer support on the mobile app could be a lot less condescending and a whole lot more helpful. When I expressed concern over security issues, instead of suggestions or reassuring knowledge, I was met with an offer to turn my mobile banking off if I had worries. How can anyone function today without mobile banking? You might as well suggest that I remove my accounts. Not only not helpful, plain rude.

2 /5 Steve Pasion: Wife was a member here for years. She tried to get a car loan here and did not get a adequate proposal. She now banks elsewhere. Not sure their reputation has recovered from the ATM incidents either.

4 /5 KLani Gee: Nothing bad to report. The only problem I feel Is for a person who has no car, a walk up ATM would be nice instead of using the drive up one and have to worry about cars coming up