1 /5 Kaydon Willis: Edit after owners reply: I never got a private apology, this is the first apology ever. The only contact we’ve had since the last email stating “sorry for your inconvenience” has been me sending MULTIPLE emails telling you to remove me from your mailing list. But thanks for the public apology to make it look professional. And you’re welcome for my settlement money.
Let me start off by saying, the ONLY reason I got an attorney, was because my chiropractor’s office required an attorney for motor vehicle accident claims.
At my first consult with Peter, I seemed very confident it was going to be helpful to have him and his team on my side. Boy was I wrong.. I literally did everything the entire process. I was told having a lawyer would make things easier and I wouldn’t have to do much work- WRONG. I had to hassle USAA MYSELF to get them to redo my car valuation THREE TIMES because they kept messing it up. Peter assured me he would be able to help get my car back quickly, but my car sat at a shop and then got towed to a junk yard without my knowledge or consent, so Peter’s team thought it was a total loss and told me to tell them everything I had in my car so we could get reimbursed for it all. I literally just wanted my car to be fixed and be back to me. Peter said this would be the easier part, wouldn’t take long at all to handle, and the medical stuff would take the longest- which it did. But getting my car back took about 5 months. I was without a vehicle for 5 months. I was in contact with one paralegal on Peter’s team who didn’t seem interested in helping me, and then he dropped off the face of the earth and I was working with another one, but then I believe even a third paralegal ended up taking over without anyone telling me anyone was switching. I’ve been confused and frustrated basically this entire process. I kept getting told I’d hear back from his group, and then I wouldn’t hear from them for weeks, even months, I’d have to email multiple times to get an actual response from anyone to answer any of my questions. It’s been a battle. I feel like I’ve battled the insurance company as well as his attorneys office- I’ve put in so much time and effort, all that was promised I wouldn’t have to put in, but I did. If you don’t hear anything from the insurance company, communicate that to your clients!!! Don’t just leave them on read and ghost them!! Unacceptable! And if you switch paralegals on someone, let them know! I was so confused getting emails from names I didn’t recognize and having them act like we’ve spoken before, but never once got introduced to any new person on my case. This whole process has been a shitshow in my opinion and next time I get in a wreck, I’m not getting an attorney- clearly I can do everything they do, but get it done in a more timely manner, I proved that this entire process.
And when I brought this up to Peter towards the end of working with them, he told me “sorry for your inconvenience” but not once did he say they’d do anything to make it better or an easier process. Once I got my check sent for someone else outside his team, I’ve never heard from him again, not even to say thank you for being a client and getting him and his business money from my insurance claim.
