5 /5 Souzanna Crew: My sister and I were in the process of finalizing her vehicle purchase when we faced some complications with the loan approval process. After unsuccessfully attempting to resolve the issue over the customer service line, we decided to go into the nearest BECU, here in Federal Way. We were met by a consultant named Diana who went above and beyond to help us, she was extremely patient, friendly, and knowledgeable. She gave my sister particularly useful advice relating to her situation, and after walking us through how exactly to improve the situation, she helped us do exactly that. While the representative on the phone call made it seem like there was nothing that could be done to remedy the situation, Diana found a way to help us. We are extremely appreciative of her expertise and genuine kindness. Thank you so much, Diana!