3 /5 David Peterson: The local branch is great. Having no 24 hour live help is annoying. Had a problem with the ATM last night and wasnt able to talk to anyone til this morning
5 /5 Cheryl Scott: I am soo pleased with my customer service today! My banking expert was Shane! He took care of all my banking needs! Can not recommend this bank and my experience as a 10 but I was beyond satisfied! I tend to ask a lot of questions when it comes to my money. So patient and kind! He even recruited the manager ( Tonja I believe?) to answer even more questions and help out. I truly feel valued as a customer!
5 /5 cynthia Breckon: When I moved to Ephrata Wa. there was no Banner bank. I was super bummed and thought I would have to switch banks after being with them for 10+ years. I started using the one in Moses Lake and a few months later.... bam! Banner bank in Ephrata! Super thrilled to get to know the people that work there and the bank manager and his assistant manager are great to work with. Highly recommend banking with them.
1 /5 Amanda Ring: I am from out of town and really needed to get cash out. This was the first bank i saw so i put my card in their ATM. Of course I expected a fee since I have a different bank, and that was ok. But instead the machine instantly demagnetized my card, leaving me stranded and without money. There was no sign or warning that this would happen. And the people working inside did not seem to care at all.
veronica ramos Amazing customer service. I had left a review because I was upset the bank had closed and had a actual manager call me and tell me they are now open. Amazing for a person to take the time and reach out and let customers know they are back in service. was so frustrating when the closed cause I had to do my banking somewhere else but I’m definitely going to return. I’ve had this bank for more then 30 years and know my bank account number by heart. The area of the bank is so convenient cause it’s on the right side of the street on my way to work. Next to everything u need one stop shop.
Crystal R Haynes H&R is the best! I called last minute today and they got us done in a fabulous timely manner! I was greeted upon entry and given personal attention when I dropped off our docs! They explained in great deal what to expect! I appreciate the personal feeling and how welcoming the service was!
Chuck Robinson Sam has been a terrific help to us in understanding and managing our investment portfolio. He doesn’t take a cookie cutter approach to investing. Instead he carefully assesses individual goals and needs and makes appropriate suggestions and recommendations. We love working with him. And, would be remiss in not mentioning how great Kelli is in managing the details of our account. It’s hard to imagine having a better financial advisor.
Addy Cook-Clare I have no clue what the negative review is about. Gracie was referred to me by a client who was raving about her due to the status of their investments. I had a wonderful experience with Gracie and staff. Very responsive, professional, and profitable. Would recommend Gracie to anyone who needs financial advice or investment expertise. Thank you so much!!
Katherine Lacey Debi and her staff are the best. Debi has worked hard as my advisor for years and has helped me and my husband reach our financial goals.