Bank of America Financial Center - Renton (WA)

1 /5 B M: Staff More Tellers, Staff More Tellers, Staff More Tellers. Line of 10 people today with one person working. 2:00. Here for over 45 minutes waiting. They’re usually friendly but this business is not ran well. Hire more tellers! 1 star for attention.

1 /5 Asad A: Discrimination at its finest… I’m officially done with Bank of America after today. As for the teller I dealt with—I won’t even mention her name out of respect—but her behavior was completely unprofessional.

5 /5 Shawn Cahill: I worked with a Bank of America Associate named Swati, and it was a really wonderful experience. The level of service I received was second to none! My dealings with her were prompt, professional, and care. I truly felt like a valued customer which is not always the case. THANK YOU FAIRWOOD Bank of America, your location is the one to use!

5 /5 Olena Lombardi: Excellent service, in 5 days I received an appointment for 3.30 pm. I arrived on time, I was received on time and served clearly and quickly. Mr. Kennedy was very friendly and professional. My husband also asked to check on his credit card , but there were 10 minutes left before office closing and Mr. Kennedy did not refuse him, but stayed for half an hour and resolved his situation. Thank you for your help and desire to help.

1 /5 Marilyn Hale: The most recent issue with this bank tops them all (although not surprising). Filed a fraud claim when I realized after many months (my fault) Amazon was deducting 15.13 monthly for Prime. We were being charged shipping on orders - did not have Prime. Got a letter from the bank, "Good news! Your claim has been resolved in your favor"; and 98.20 was credited to my account. New debit card issued. About a month later, "Sorry - we were mistaken". And the 98.20 was deducted from my account. Any understanding or customer service has disappeared everywhere. Preferable to "eat" the 98.20 than face another battle with a computer robot. Easy to see this bank is going down. So many branches have closed. This branch closed down their drive thru years ago and has one teller, long lines. Id change banks if we did not have the headache of switching so many monthly automatic credits and deductions. The one star is for the stellar employees here - like Alma and Kevin. The best. Not the employees fault this bank is so horrible.