1 /5 Giles Curtis: Statement:
“I do not confirm personal details such as date of birth or Social Security number over the phone. However, for the purpose of receiving the required debt validation notice under the Fair Debt Collection Practices Act, you may send all correspondence to this mailing address: [Your P.O. Box or chosen address]. Until I receive written validation at that address, I will not discuss this matter further.”
This does three things:
Refuses their request for DOB/SSN.
Gives them a working address so you can actually see what they send.
Re-asserts your legal rights under FDCPA.
These people have hung up on me 3 times. I have recorded these conversations. They will not allow me to provide them with a valid address or email address to review the debt and insure it is valid.
They are in Violation of Fair Debt Collection Practices Act (FDCPA) This review is not only for documentation purposes but also to inform other victims of their bullying tactics and their rights. Kaylee, please request legal training from your employee or find a better company to work for.