1 /5 Shalynn Blankenship: If I could leave zero stars, I absolutely would. Our experience with this law office was, without question, one of the most frustrating and unprofessional encounters we’ve ever had. The communication was abysmal from the beginning, and the overall management of our case reflected a serious lack of organization and accountability.
Throughout the duration of our case, we made repeated efforts to speak directly with our attorney not an assistant or paralegal — but were consistently met with silence. Despite having legitimate and time-sensitive legal concerns, Kathryn Eyraud failed to return calls or respond to emails. When we did finally hear from someone, it was typically a staff member who seemed just as confused about our case as we were. What should have been straightforward communication turned into a constant back-and-forth with intermediaries, which resulted in unnecessary delays, miscommunications, and, of course, extra charges.
We were billed for numerous fragmented phone calls/emails all of which could have been resolved in a single conversation had we been allowed direct access to our attorney. Even more frustrating was the itemized breakdown of charges, which revealed we were being billed significant amounts for what appeared to be basic administrative tasks including Kathryn copying and pasting the content that we had written ourselves. It was clear that the billing process was neither transparent nor in line with the original expectations we had agreed upon.
Then, after a year and a half of complete silence from the firm no communication, no updates, no invoices we were suddenly blindsided with an astronomical bill, which included late fees. This was especially infuriating given that our efforts to communicate with the firm during that time had gone unanswered. It is beyond unreasonable to impose late fees when the firm itself failed to maintain even the most basic standards of follow-up or transparency.
Despite multiple attempts to speak with someone in leadership or even get a basic explanation our requests for a phone call were completely ignored. Yet somehow, Kathryn Eyraud found the time to email us to demand payment. It’s incredibly telling that communication was impossible when we needed legal guidance, but suddenly urgent and persistent when money was involved.
This experience has been both disheartening and exhausting. What should have been a supportive, client-focused legal process felt more like a disorganized billing operation. The entire approach lacked integrity and professionalism.
If you’re considering hiring this law firm, I strongly urge you to reconsider. And if you do proceed, avoid working with Kathryn Eyraud. Our experience with her was marked by lack of communication, disorganization, and a disregard for the client’s experience. The firm’s billing practices especially the retroactive and inflated charges are, in our opinion, not only unethical but predatory.
Legal matters are stressful enough on their own. Having to chase down your own attorney and then face a surprise bill after more than a year of neglect is simply unacceptable. This was a nightmare from start to finish, and we would not recommend this office to anyone.
