Ernesto Cervantez To whom it may concerned
Iām writing to share a disappointing experience I had while picking up a bracelet I had purchased at your store. When I arrived, I was assisted by a staff member named Melanie, whose demeanor made me feel unwelcome and uncomfortable.
She commented, āNext time you can go to the other section to pick up,ā and rolled her eyes, which felt dismissive. When I mentioned I was told to pick up the bracelet around 5 p.m., she replied, āThat canāt be ā we have bracelets ready around 4 or 6,ā then walked off to look for the item. The tone and attitude made me feel like I was an inconvenience rather than a valued customer.
I understand everyone has off days, but when customers are spending $100 or more, we expect at least a basic level of courtesy and professionalism. I left the store feeling uneasy about my purchase ā not because of the product, but because of how I was treated.
I hope this feedback is taken constructively. Iām sharing this in the hope that other customers will have a more positive experience in the future. Please speak with Melanie about maintaining a respectful and welcoming attitude with customers.
Thank you for your time,
Ernesto
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