Windstream Communications - Spearman (TX)

Joseph Powers I sold my company in 2023, the best thing that I have done since then was to hire Richard Barrick and TFA to handle my monies. He and I speak often, he has masterfully handled my finances, and he gives me peace of mind, knowing that my future is being watched out for by someone that knows me and what I want/need so I can focus on the happily ever after. My only regret is not hiring him/them sooner.

Kaitlyn Lightburn My overall experience with TDECU has been frustrating and unreliable. Their online banking system is not user-friendly at all—navigating it feels outdated and overly complicated. On top of that, trying to reach someone for even the most basic questions is a hassle. You can expect to wait on hold for 30 minutes to an hour, which is absolutely ridiculous. And when you finally do get someone on the line, there’s no guarantee they’ll have the answers you need. In-person service hasn’t been much better. At the location I visited, a simple deposit or withdrawal took about 20 minutes to process. There’s a serious lack of efficiency across the board. I really wanted to give them a chance, but the consistent delays and poor customer service have made it clear—TDECU is just not worth it.

Maria Villarreal Having a lot of trouble get my advisor to call back. Have not had my request answered, its been over a month. This is not the first time this has happened.

Dominique Clemons Since we purchased our home last July with Joan weve been waiting to refinance. I only wanted to work with her again! She goes above and beyond. Always answers my texts and phone calls promptly. She wishes us well on Holidays! She is so informative and a pleasure to work with. Thank you again Joan !