Western Union - Van Horn (TX)

Leslie Opurum Worth the read. I’ll start by saying I rarely write reviews unless my experience is extremely good, or extremely bad- in this case it’s the latter. Our financial advisor “advised” us for a little over 2 years and we trusted him completely. To the point we had both term AND whole life accounts and poured loads of money into both. After doing more research, having a baby, and understanding what better fit OUR needs, my husband and I decided to cancel our Whole Life insurance and only keep the Term Life. During this meeting, our advisor Julian kept stating that “I hope you guys don’t think I advised you wrongly or in a way for myself to profit all this time..” we told him we didn’t feel that way. We just have a new perspective and can optimize our finances better another way. I should have taken his nerves I sensed during this meeting as a red flag- he absolutely was advising us in a way that profited him the most all this time. Well, we ended the meeting with the plan to cancel our Whole Life insurance, and in the most dramatic way, JULIAN (our advisor) immediately stopped answering our calls. We thought it was odd that his phone stopped ringing and just went straight to voicemail. After using two other friends’ phones and it magically ringing, we realized he literally BLOCKED us. That’s right, immediately after switching our accounts to Term Life insurance and ending the meeting feeling accomplished (on our end), he left the meeting only to block us- his clients of over 2 years. My husband and I have now received a letter stating he sees he will “never be able to meet our needs.” Interesting. He also wasn’t shy to admit “it doesn’t seem fair to me to keep your account on that basis, so I am resigning it.” You know.. what people say about some of these companies is true I realize. They will line their pockets as long as they can and sell you what is most lucrative for THEM. The second we switched to a less lucrative life insurance for our agent, boom.. he fires us as clients. Bravo, you truly cannot make this up. I am beyond disappointed in this organization, mostly Julian, who we shared intimate details about our life with and who seemed genuinely happy for us to build our first home, give birth to our first child, buy cars etc. He dropped us the second it didn’t make his portfolio more shiny. Lesson learned. He will never get our business again, and I will be sure to warn our vast group of other successful colleagues in the metroplex. I will also note: We would always meet at a Panera bread. He would talk loudly about our finances, which I found extremely unprofessional. I planned to discuss this with him at our next meeting- but that never happened since, you know, he resigned our account. But a young lady approached me after our last meeting and, blushing, said “wow you and your husband seem to do really well for yourselves!” Needless to say I would give ZERO stars if I could. Stay far far away from this organization. They will sell you Whole Life insurance or refuse to take you as a client. (I know this because one of my best friends told me last year they sought out business with her after seeing her income, then turned her down as a client when she would only open a Term Life account). So unprofessional and not FOR the client. To the agent we worked with, good luck. You don’t treat good people this way. The least you could have done is find the RESPECT and decency to call us and communicate your needs effectively. You are self-serving ONLY. So glad we are parting ways, this only confirmed my instincts were correct. Good riddance.

Joseph Dusek When I need a short loan, they have always been there for me. The person I deal with is professional, understanding and a pleasure to deal with. Thank you!

Amber Gamboa De Anna was amazing! Her customer service was great! The process was simple and quick!

Shahram Tabibzadegan The United States National Bank started in 1874 when the Island City Savings Bank was established with a charter to operate for 50 years. In 1887 the bank was failing and called on Mr. Harris Kempner to help out the financial crisis. Mr. Kempner brought stability back to the bank and was elected President in 1891 and served until his death in 1894. In 1902 the Kempner family purchased 75% of Island City Savings Bank stock. Since that time the Kempner interests have had a dominant part in the affairs of the institution. In 1903 the name was changed to The Texas Bank and Trust Co. The charter under which The Texas Bank and Trust Co. operated expired on December 31, 1923. On January 1, 1924 the bank was chartered as the United States National Bank, the last national bank to use the title as Congress voted in 1923 to discontinue use of the name. In January 1971, United States National Bancshares, Inc., a registered bank holding company, was formed and acquired majority ownership of the United States National Bank of Galveston. In 1982 U.S. Bancshares merged with Cullen/Frost Bankers, Inc. The Texas City Bank and Trust Co. was located at 2201 Market Street. Announcement of a new bank and office building was made in the Galveston Tribune January 8, 1923, under the headline, “Texas Bank & Trust Company Will Erect Twelve Story Building.” The United States National Bank Building was erected on the site of a store formerly occupied by Clark W. Thompson and Hammersmith’s Shoe Store. Alfred C. Bossom of New York, who also designed the Magnolia Building in Dallas, was the architect with Sanquinet, Staats & Herrick of Fort Worth as associate architects. The building was constructed by the Westlake Construction Co. The new bank building was opened to the public March 21, 1925. The twelve story granite-faced, Italian Renaissance style, steel and reinforced concrete structure is rectangular with an angled corner that signifies the entrance. Double doors with a pediment face the corner of Market and 22nd Streets. The building is supported by more than 600 pilings, 37 feet in length. It has a flat roof with wide eaves, and molded cornice. A simple entablature separates the two lower floors from the upper floors. The upper nine floors have the same window arrangement repeated on each floor. Equipment to run the building is housed on the roof. The first story is divided into commercial spaces with display windows and entrances on 22nd Street. The second story is the banking floor. It consists of elongated arched windows separated by pilasters with Corinthian capitals. The banking room is furnished with marble floors and tables, large chandeliers, and paneled walls and ceiling. A mezzanine surrounds three sides of the room. The upper nine floors are designed for general offices.

Rachel Vg Good service, friendly and clear information.

Darrell Hamilton I just recently opened a new account because I got a great referral from one of their customers. They were right! The best banking experience ever. The entire staff is friendly and explained everything clearly about the new account. Jesssica is an extremely kind and caring person who is efficient at her job. Such a delight. You are blessed to have her on your staff!

Jenny Flores This is branch sets the standard for professionalism communication and service. I highly recommend them, for all your banking needs, specially in the commercial sector.

Ross This NWM Austin team is fantastic! I started with a test account when a college buddy cold called me a while back. After a few months Nick took over. He has unmatched follow up and client relations. Callie and Eric are also a part of the team and are so easy to work with. I recently dropped another major institution to move more of my portfolio to them, they deserve and fully earned my business. Thank you all!

Amando Soto Always very courteous - and today Jan 13 2022 my wife commented that the tellers are always very helpful and I agree!