West Texas Insurance Exchange, Inc - Odessa (TX)

Laura Zamora Nice and courteous and very professional

Elim Wells My wife and I, both in our senior years, were trying to find the right medical insurance that fit our needs and budget. Thats when we found John Claeys through an online search, and were so grateful we did! John took the time to listen carefully to our concerns, explained all the options in simple, easy-to-understand terms, and guided us through the entire process without any pressure or sales tactics. He was incredibly knowledgeable about plans tailored for seniors, including coverage for prescriptions, doctor visits, and potential hospital stays. Thanks to his expertise, we ended up with a policy that gives us peace of mind and saves us money. Johns patience and genuine care made what could have been a stressful experience feel straightforward and reassuring. If youre a senior looking for medical insurance advice, I highly recommend John Claeys—hes a true professional who puts his clients first! Thank you, John!

c tarter Fantastic service! Carlos was able to provide us with a great business insurance package at a great savings. He took the time and evaluated all our insurance needs and was able to recommend several options. He was honest and told us some of our current policies were a good deal and to stay put, who does that now days? If you are shopping for insurance start with High Plains Insurance Agency.

Micheal Jackson Paul has been an outstanding partner throughout my entire business insurance process. My closing date moved several times, and Paul was not only patient with all the changes but when I needed him on short notice with only a two-hour turnaround, he immediately jumped into action and saved me. He’s professional, responsive, and goes above and beyond to make sure everything is handled smoothly. I highly recommend Paul and his team to anyone looking for a trusted advisor in business insurance.

Sarae Bernal Lucy, the rep, was amazing. She answered all my questions and even gave me a cold water bottle on a hot day. Little things matter and I recommend this location.

Go People MaKenzie Carter is the best. She worked quickly and efficiently to obtain home insurance when we moved. She is very professional.

Anjelica Villa We spoke to the owner over issues we’ve had I. The Odessa office. Any small or large businesses wedding a broker call her!

Stephani Smith We have been Germania customers for over 35 years, we have been through 3 agents retiring from the business and now Dean Smith has retired as well....So, Will Sneed with Pratus Insurance has taken his place and I have to say I am extremely impressed with the customer service I am receiving! Its like were old friends- he listened to some unique needs we had, he researched the situation, presented us with what Germania looked like and then listened to my concerns with that, picked up the phone and called the underwriter to make sure they understood and we ended up with better results. Because he took the time to listen to me, and be my voice to Germania, I am still a Germania client and I am proudly a Pratus Insurance client!! Thanks Will- well done!

Ross Forte After moving to TX I needed to switch my insurance over. I spoke to Mindy and she was extremely helpful and delightful. She got my coverage set up in no time, and she even helped me add coverage while driving other people’s cars. I didn’t even know that existed! Super helpful as sometimes I do rent cars. Highly recommend Mindy and the team at this branch. Thank you!