4 /5 Kelly Halloran: Will give extra star once I am able to get his email address due to voicemail box not having room . When I did speak with him on the phone he was pleasant, payed attention to information I relayed to him, and didnt hurry me off the phone rudely even though he was himself in a rush. Hope all goes well with case, if not, and referencing due to his personal performance, will update to reflect the change in my understanding of his work performance.