5 /5 Cactus Cutie: This bank has truly elevated its service and professionalism over time. The current team is exceptionally professional, knowledgeable, and helpful, creating a positive and seamless banking experience.
In the past, there were a few issues with staff who appeared distracted or unable to answer basic account-related questions. However, it’s evident that changes have been made recently, and the improvements are remarkable.
One standout employee is Lacey, who consistently delivers exceptional service. Her knowledge, professionalism, and willingness to assist make her an invaluable asset to the team. She goes above and beyond to ensure customer satisfaction, and her efforts have not gone unnoticed.
Overall, the transformation recently in service quality has made banking here a truly pleasant experience. It’s clear that the organization has prioritized hiring and retaining top-tier professionals, and the results speak for themselves.
