1 /5 Donna White: This is what they have done to my sister whom is retired. They were contacted by someone who said they were from etna and they were requesting a payment and without contacting my sister to see if it was true they went ahead and paid them from her account. She finally found out about it she called only to find out they have been taking a payment out since January this is June and because of this she was overdrawn on her account. When she called and told them to stop the payments she was told it would cost her 30 dollars every time even though it was not her fault. She called etna and they could not find her on their computer so she is not signed up with them so where is the money going. I told her to talk to the bank manager but she thinks its useless they wont admit they were in the wrong, what do you think she should do?