Resource One Credit Union - Garland (TX)

2 /5 David du Mars: The casual environment and attitude of the staff leads to an unprofessional situation. I needlessly waited in line 15 minutes extra because of poor communication from the staff. One banker’s hair and attire were amazingly disheveled — he looked like he had just woken up. Is this what in-person banking has come to?

5 /5 Socorro Martinez: I would like to applaud Andy for his EXCELLENT customer service. He went above and beyond to get my problem solved quickly. Thank you for your prompt assistance and reaching out to me. I appreciate you taking the time to talk to me and getting this resolved as quickly as possible.

5 /5 Natalie Velazquez: Marlene the Branch Manager at N Garland has been very kind always receiving me with a warm smile. I’m able to count on her every time about a problem. She is always super efficient in responding back and resolving issues I encounter quick. I would recommend this branch as a go to source for everything when it comes to banking needs.

5 /5 Kristyn Underwood: I have been a member here for years and had considered moving my account to another union that has more locations. Today I went with my son to a bigger Credit Union, he has an account there, it was big and very impersonal and hardly anyone at their many desks. We had to come here to my bank after (I had to make a deposit) and we talked to Juan about possible loan my son is looking in to. My son was in a hurry and didnt want to stop by my bank, I told him its a smaller space with more people and they are always attentive. Yall didnt disappoint, as soon as we walked in we were taken care of and Juan went above and beyond making us feel comfortable and checking in a couple times later in the day during the process. I have decided after this experience to keep my account here. My son is now considering getting one here because Juan told us my son doesnt have enough credit built yet but explained another path that leads to the goal, that R1 provides. He said they have a credit building program to save money and build credit, honestly it sounds good. Thank you for taking time to explain and help us understand our options Juan is 10/10 and r1 is small with less locations but definitely worth it