1 /5 Z. S. D. (DZ): In Checking Account, I used to be able to easily and precisely track my transactions. I could create my own categories and sub-categories and put, for instance, each of the trades involved in our major remodel in their own areas for tracking my costs. I could keep track separately my bills for electricity, water, natural gas, etc. Now it is all lumbed together as Utilities. Plumbing was separate from electrical as was HVAC, insulation, painting, and finish work. Also worked like a charm through multiple remodels over the years. Right there, in my decades old USAA Checking Account - BUT NOW, since the accounts transaction categories are pre designed, and inflexible I can no longer do that. I have to go out and buy another program, like Project manager or QuickBooks for that. Taking away services to make USAA checking look just like the plain vanilla other banks was a stupefying event. I have little use for the current categories being jammed down my throat, and the absence of being able to create sub-categories. It was there! It worked! I banked there because it served my needs. NOW, it is not interested in any feedback I have given, and has removed capabilities I used. It isnt like I was asking for anything ADDITIONAL, I just wanted them to leave it alone. Instead they deleted ALL of my transaction history, and treat my like an idiot because I just wanted to keep what they originally "sold" me on using. But they still CLAIM to want our comments and recommendations. Dont you believe it! Cracks formed in our last mortgage there, and are now forming in our home and auto insurance policies. I wonder if my life policy is worth anything we can count on??? It is hard, this withdrawal from our beloved USAA, but we are working on it as are many others whom we used to discourage.
