TWFG - DelaFuente Insurance Services - Leander (TX)

Karen Johnson I, like so many in our area, was absolutely devastated by Hurricane Harvey. I have never been through something like this and did not know where to start. I called my local Allstate Office and they walked me through exactly what to do. The customer service that I experienced through this branch was exceptional. Every call, every contact - extremely professional, incredibly informative and always caring. The adjuster that I was assigned, Mr. William Smith, was AMAZING. He kept in contact with me each and every step of the way. He showed up for every appointment on time. He made regular calls to me to let me know where he was in the process. I never felt like I was an address on a clip board. I felt like I was a customer that was getting priority treatment. Neighbors on each side of me were not so fortunate. They both complained of missed appointments, phone calls not being returned, questions not being answered. Both neighbors had coverage with competitors of Allstate. I pray that non of us ever go through such devastation again but if we do, I feel confident that I will be in Good Hands with Mr. David Duckett and his exceptional team.

Tim Mays Customer service has not been good recently. I recently bought a new car and sold one. Had some issues getting the correct auto insurance cards mailed to me. When I finally got them, they were expired. I have never experienced problems in the past, but a little disappointed in recent events.

Margaret Treviño Jeff and the girls are amazing! Not only do they take care of ALL our insurance needs but they treat us like family and care about our needs. I have been with them for over 34 years and will continue with them for another 34+ years.

Oliver Ommani (Disclaimer: this is not my real name). My family has done business with GN Insurance for over a decade. They have been nothing but helpful and have helped us file claims and get our money worth in a car accident several years prior. I highly recommend the team at GN Insurance!

milesa youngblood Love My Prestige Rep. When my house burnt Prestige was the first ones that checked on us. They had our backs battled the other insurance with us. Made everything right. You want a insurance company that will go go the extra Prestige is that Insurance. Stacy is #1

Micheal Valencia I have worked with this office and the staff here for a few years now. Everyone (special shout outs to Maritza and Pamela) has always been friendly and willing to help me with all of my questions and concerns. As someone who does not understand the insurance realm very well, it’s comforting to talk and work with trustworthy people about these matters.

veronica mendoza I am a loyal customer all due to Annette Villela. She has helped me with policy information, found rates the are reasonable and shown excellent customer service. I am Thankful she is just a call away. THANK YOU ANNETTE!

Eugene Washington Excellent staff and great service.

Heather Hartt Paul, was very knowledgeable and caring. I appreciate the work he did for us to help us save money!

Janie Alex was able to save me money on my home & auto insurance. He is very reliable and prompt. Whenever I make a request or have any questions, he delivers and gets back to me within a timely manner. He truly knows the business and cares about his customers. I highly recommend to everyone that’s looking for not only a great rate but also great coverage!