Truist - Round Rock (TX)

1 /5 Lloyd McMullen: Im the primary on a truck loan with Truist Bank. Its my sons truck and hes responsible for making payments. He made the first ever payment in Sept, 2024. The following month, he was in Asheville, NC working as a lineman to restore power to areas affected by hurricane Helene. While there, he made a manual payment a day before the due date not realizing Truist would process an automated payment the next day. The first payment processed fine, however, the second payment was returned NSF. As a result, Truist charged him $30. I spoke to several people at the bank and requested they rescind the fee, however, all declined. Why they processed the automatic payment after he paid manually isnt clear.

5 /5 Ronald Stenquist: I went into the branch one afternoon with a problem with my account.Veronica Aguilar greeded me, we sat down and she went to work. She admitted she may not be able to help. She tried so many .different things. When she couldnt figure it out, she went to her manager. He came out, listened and confirmed it was a scenario that their positions cant do. We then went to his office. Veronica didnt give up. Her customer service was incredible.

1 /5 Mitchell Newby: I was the only person in the branch and I had to wait 30 minutes (not an exaggeration I counted) for him to talk to me. Instead of helping me he made phone calls and had conversations with a former employee that decided to walk in and start talking to the staff. It took 5 minutes to fix my issue and I was in the bank for close to an hour for no reason

5 /5 Tanya Dhawan: Gabriel is the best! Incredibly helpful and goes above and beyond to help!

5 /5 Victor Salazar: I’ve had excellent service at this location. Michael Wellner has help me with my multiple business accounts personal accounts even my two teenagers’ personal accounts. He has helped me find financial solutions for my business as well as practical ones like having remote check depositing machines at every one of my locations. I really feel that Michael and his team there at the Round Rock location go above and beyond whenever I walk through their doors. I highly recommend BB&T and more specifically so the Round Rock branch.