Toyota Financial Services - Plano (TX)

1 /5 Jalexia Rios: The worst experience I’ve had with their customer service, refund and “lost documents”. Been trying to get a refund for my GAP since February and unfortunately I’ll have to wait another 30 days with their issues. They only give you checks and ask to fill out paperwork to not even read what they ask for. I love Toyota cars but I wouldn’t get another vehicle from them if it means to deal with this nonsense. If I had to rate this would be -200/10.

1 /5 Josh Hampton: Toyota Financial Services just made me regret every one of the 18 Toyotas our family has owned. They took two car payments from my bank account on the same day, which overdrafted my bill-pay account. When I called the same day, the rep assured me it would be sorted in three days. NINE days later, they finally “just cut the check yesterday.” Imagine dragging your feet like that when it’s their mistake? They were rude, dismissive, and condescending—not sorry, not helpful. It’s absurd that a company demands payments on time, charges insane late fees, yet takes forever to resolve their own errors. I’m not alone here. Across Trustpilot and the BBB, countless customers say the same: “long wait times,” “unhelpful, rude, unprofessional staff,” and payment processing nightmares. Many are stuck in an endless loop of auto‑attendants and 800‑number purgatory They’ve mastered the shady art of making formal complaints near-impossible, bouncing you from one useless number to another. It’s corporate BS, literally built to wear you down. My family’s history with Toyota is long-standing—but clearly, to them, were just expendable trash. Loyalty means nothing when they break you over a simple payment error. Take your financing elsewhere—because with TFS, your money matters until it doesn’t.

1 /5 Terry Gearhart: Leased truck in Feb. March 7th received a letter stating they corrected the lease, reducing the payment. Bold letters saying no action requied on my part. Now they say late on payments, collection calls. Calls every month to CS with no resolution. Supervisor promised a resolution, 3 weeks later no call back. Called today, my call goes to the collections department. They transfer to CS. Now that rep says no such letter exist and no notes of issue, despite my have a letter in my hands. Asked for a supervisor again....waiting for a call back. Guess it will be a long long 3 year lease.....

1 /5 jerred olson: I’ve spent hours on the phone with Toyota financial trying to get a letter of authorization to ship my truck to Hawaii and keep getting told I need to have international port to port insurance. I’ve shipped 3 vehicles to Hawaii and never required international insurance. My insurance provider USAA provided proof that my insurance covers the vehicle while being shipped. I’ve had to change my vehicle processing appointment 4 times which is going to cost me money on the back end for rental car fees.

1 /5 Wyett Poth: absolutely terrible! the right hand does not know what the left hand is doing. my account is flagged as a "total loss", confirmed with customer service, and I just received a delinquent notice. when i called to check if it is going to be sent to my credit, they said i would have to write a "dispute" letter and mail it to the company. there is no one to talk to or even email about it. i spoke with 4 people in 2 departments and they both said the other one has to handle the problem! i absolutely will not use them again!!