3 /5 Steve&Steph Pollard: After being referred by a satisfied customer, I reached out multiple times for a quote for my business insurance. I spoke with Shannon two weeks before my current policy was set to expire, but unfortunately, I never received any follow-up calls despite leaving messages.
In fact, it wasnt until just one day before my policy expired that I managed to speak with Shannon again. She assured me she would call back, but sadly, that didn’t happen either. While I appreciate the referral and understand things can get busy, timely communication is crucial in our industry.
I truly hope they can improve their responsiveness in the future!