Progressive Lone Star Insurance - El Paso (TX)

5 /5 Rebekkah Frunzac: I had a very positive experience working with Jaime on a challenging insurance situation. He was able to help me address the problem in a respectful and professional way. I will be happy to work with them again in the future.

5 /5 Vince Monreal: Good professional insurance office. I have progressive insurance but i went in here to get some forms notarized. They were extremely friendly and professional. They assisted me no problem and have a nice clean air conditioned room. They provided us with refreshments and snacks., and even were able to fulfill all my requests. I’m glad we went and look forward to going again to this location.

1 /5 Sandra Martinez-Perez: Extremely poor customer service. They keep rising their prices, and if you check directly with Progressive its a lot of cheaper for the exact coverage. If you want to cancel, they give you a bunch of run arounds, and they request to see paperwork from the new insurance, additionallly they want you to sign a document, to which they are not supposed to. If they had good service, at least you could say that customer loyalty may keep you there. But bad service, bad attitude, plus high prices. No, thank you! I had to come back to add something.. things keep getting worse with this insurance. Its been almost 4 weeks, and I still have not gotten the escrow reimbursement. They do everything to complicate things for you if you cancel.

1 /5 Owen Aguero: Dont waste your time here , agents first told me they would return my call waited over 2 hrs and nothing finally they answered my call after 5 attempts only to leave me on hold for 20 minutes hanging up and returning the call with a higher quote they had initially gave me

1 /5 Fernando Adam: Very poor service!. It took me several days to get a response from this agency. Call this agent several times and she did not return phone calls in a timely manner. The Agent/owner is very unexperienced. I had obtain a policy with them and they did not provide me immediately me with my final documentation. It took them Literally months to do so. Owner/Agent does not understand the valuable "customer Service "concept just yet. I have decided to take my business elsewhere. Perhaps an Agency where they appreciate my business.