Thess Mortgage - Burnet (TX)

Chad Caldwell This was originally a 2 star review. See end of the review for Smart Financials actions related to my original review. Ive been very impressed with my local branch, but the call center has been a different story. My first interaction was with Valerie. She was friendly and answered all of the questions I had at the time. She also gave me her direct number in case I had any further questions. This is where the customer service has hit an iceberg. I have called her direct line 5 times in two weeks with no response. I know its the correct number because her greeting states her name and says shell contact you back in a timely manner. Im unlikely going to continue this loan process with yall since I have been completely ignored. Will likely just stay with my current "to big to fail" bank, since they at least return queries to my questions. Jeremy and Angela contacted me and completely remedied the issues with me, and I am very satisfied with their response. I believe they will be using this as a team coaching opportunity, and should not be a problem in the future.

ustradingchamp Have had nothing but the most kind respectful interactions with all the staff, Kim, Sandy and all the rest. Class acts. You can be sure youd be lucky to get treated better elsewhere. No bull

T Meyers Markaila is the best at what she do. Very professional. Everyone that I encounter very helpful and courteous

stan poe Very helpful professional and everything went just perfectly I appreciate everything they do

crystal pena It was great and fast and easy. Great ladies that work here. Thank y’all

Kaynat Fajjar This is my local BoA and I always have a great experience here. The staff were friendly, patient, and the whole process was smooth and efficient. I was very pleased with the service provided by Ms. Saima, as she really took the time to help me and understood how to address my concerns. She answered all my questions without rushing me, which I really appreciated. Very satisfied with the help I received today.

RLynn Parker Years ago no was told “don’t look at the deal, look into the person”. Words of wisdom! Caleb is a person with extremely high standards, exemplary character qualities, and exceptional moral integrity. Because that is how he lives personally and professionally, his knowledge and customer service skills combined are why I only trust Caleb (and God) with my portfolio! He is the BEST! Thank you Caleb for providing solid wisdom and advice for my individual situation.